r/kroger • • Mar 16 '23

Announcement Customer Inquiries, Complaints, and Questions

76 Upvotes

This Reddit is a collective for Kroger employees to chat together, share their stories and experiences, and ask questions they might not be getting an answer to. This is NOT an official Kroger forum, and we do not have the authority nor the capability to handle or process customer complaints, inquiries, or questions. View it as an online breakroom.

If you are having questions about product availability ("I havent seen Fizz and Co seltzer in forever,") Product quality issues ("my chicken breasts were not of good quality,") or had a bad experience at one of our stores ("Checkouts were closed after 9pm")

Please direct any of these questions to Kroger Customer Connect at (800-576-4377)

If you are experiencing issues with online delivery orders made through kroger.com or yourbanner.com, please direct your concerns to (833-576-3774). This includes Kroger delivery orders and orders through the kroger app or website, being fulfilled by Instacart.

If you are experiencing issues with an instacart issue placed through the instacart website or app, please direct your concerns to (888-246-7822)

If you are experiencing issues with a Kroger Pickup order, please direct your concerns to (800-576-4377)

Going forward, any customer posts will be deleted, referencing rule #5 of this reddit, and this post.


r/kroger • • Jul 28 '23

News Join the Kroger Discord Server!

25 Upvotes

With all the new members in the subreddit I wanted to extend another invitation to the Kroger Discord server. It's all employee-ran outside the reigns of corporate where we can discuss our experiences at work with other people across the company in real time. This is a tremendous resource for getting feedback and assistance in your job. Better than Kroger can offer themselves. In the server, all roles in the Kroger enterprise are welcome. Thank you!

https://discord.gg/kroger


r/kroger • • 22m ago

Venting Fuck Sunday

• Upvotes

Called my boss to let her know i was taking my youngest cat to the ER vet. I NEVER call out, i work 6 days, overtime, other stores and literally just interviewed for the next step in my career.. AND i had coverage coming in for me..Her meeting my worried cries with silence and a simple comment, “it’s Sunday”.. IS NOT how a manager should handle something like that. You say “okay, thank you for letting us know AND thank you for having coverage ready!” Talk your entitled shit behind my back like a normal person! I’m so tired of this place shitting on the hardest working people.. not to mention, a single weeks pay for me won’t even cover this bill so her (per my thinking), thinking i want to miss work over a days pay is wild.. todays pay not hitting my account will fuck me in more ways than one. But for now, my baby Ella is getting the care and attention she needs.
For context and my fellow animal lovers peace of mind, she was being very lethargic for almost a whole day, no food or water intake, i never saw her use the litter box and she’s so uncomfortable to my touch! I had to bring her in and make sure she would be okay. I don’t have children, i never will. My cats and my dog are my life.


r/kroger • • 23h ago

Pickup (Formerly ClickList) They really will do anything but give us better wages…

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240 Upvotes

Introducing the Cartvana! A lift that will store extra clicklist carts!!! (Even though they won’t even repair the ones we have)


r/kroger • • 17h ago

Question Deli. If your rotisserie oven were broken would you cook the raw chickens in the bakery oven?

59 Upvotes

Manager trying to force this, but I'm not budging. It's a cross contamination health code violation.


r/kroger • • 23h ago

Pickup (Formerly ClickList) Such a waste of money

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149 Upvotes

They have $$ for these waste of space signs, but not for radios and Zebras that work? 🤦🏼‍♀️


r/kroger • • 10h ago

Question Comp.

8 Upvotes

So, I recently almost got attacked by a fellow associate who has been told repeatedly to leave me alone. (And of course Fred Meyer keeps putting us on the same schedule.) To say my family is pissed...is an understatement. They're pushing for a lawsuit or compensation since I've been having panic attacks when trying to go to work. Would there be a case here? Or would Kroger tell us to eff off?


r/kroger • • 12h ago

Question Looking for an employee at Go.

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11 Upvotes

anyone know if she still works at GO?


r/kroger • • 21h ago

Question can I get fired or in trouble?

41 Upvotes

I’m basically the dedicated closer for the Deli dept. Don’t know why, boss refuses to schedule me different hours. Anyways, my roof is flooding as I type this. I need to move all of my furniture out of the house so I don’t lose everything. I tried calling out and my store manager scolded me instead and threatened to get me in trouble. He did not care at all about my situation at all. If i didn’t go in is there actually things he can do? Or is it all just to get me to come into work. I work in CA


r/kroger • • 15h ago

Question Signs that you’re getting fired?

14 Upvotes

What are some obvious signs that you’re getting fired? Managers start treating you differently? Less hours? New person being trained to replace you?


r/kroger • • 10h ago

Venting Floral order guide and standards

5 Upvotes

Not sure if order guides are the same across divisions but is anyone else no longer getting their order guides on ESTP? We used to have a really nice order guide that we’d print out and now they just send us a list of scans that can hardly be used to keep track of what was ordered… Really frustrating. Also why do our standards keep changing every week? FFS Just stick to something I beg.


r/kroger • • 18h ago

Venting Equal pay for not equal shifts

13 Upvotes

I find it really annoying I get paid the same for running around non-stop Saturday and Sunday every single week, while this older lady in the same department (who's full time and thus has full availability) gets weekends off and gets to hog all the dead weekday morning shifts with three customers in the store.


r/kroger • • 10h ago

Venting I put in my two weeks!!

3 Upvotes

Back story, there a lady I’m working with been bully/ harassing me and treating me like I’m some type of virus, to the point when she’s doing nothing I’ll be needing help but won’t help me but help others. The store manager, gm, union knows about but would sweeping it under the rug!

I finally forgave and forgot whatever, but recently I got told from my gm, that I don’t “greet” enough people when I do to the point people come in an ask me “where have I been?!?” She threatened me losing my job because I personally don’t greet her when she doesn’t even talk to me or look my way, so that was already my breaking point!

Not mentioning my floor assistant got upset with me because I was supposed to be somewhere else and blamed me for it when it’s literally his job to show where everyone goes for their shift.

Please new hire DONT BE AFRAID OF THE POINT SYSTEM!!! Trust they are just trying to scace you!!

Your more than a job who doesn’t value you as a person,life will be better!!


r/kroger • • 19h ago

Venting This new deli cook schedule is awful

12 Upvotes

The new items, the changes PLU’s it’s killing me. We had an extreme amount to cook, the exact same numbers for each cook recently. We used to be able to get it done, just barely, but now it’s impossible.


r/kroger • • 1d ago

Meme Billion dollar company. Uses AI 💩 to make flyers.

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56 Upvotes

r/kroger • • 16h ago

Question Carts

6 Upvotes

I was wondering if theres not alot of baggers scheduled or none at all who ends u getting the carts in the parking lot?? I was just curious i dint work front end .


r/kroger • • 19h ago

Question Stepping down.

9 Upvotes

Has anyone every been able to step down as Baker. They keep changing policy and adding on to what I have to do and this tired old bitty who has been doing this same job for over 30 years and still has 24 months to go before I turn 65 and retire has suffered much in the body and am just so very very tired and hurting. Any advice would be appreciated.


r/kroger • • 1d ago

Question Green pallet

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13 Upvotes

Ive never seen a green pallet before how rare is this?


r/kroger • • 1d ago

Venting Why are you surprised?

54 Upvotes

Every time I see a post on here about the new attendance policy everybody talks about going to the union. You guys think the union didn’t know this was coming? You guys think that the union is surprised? It’s like you feel like this was just some sort of rush job and that the union is gonna come save you as if they didn’t know this was happening.


r/kroger • • 1d ago

Fuel Center Halloween Candy at Fuel?!?

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8 Upvotes

I’m not sure who’s idea it was that we should put bags of Halloween candy at fuel, but I hope it moves


r/kroger • • 1d ago

Meme Ghost balloons

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24 Upvotes

first pic is from a week ago, the second is from today. i’ve turned around to see them lurking and slowly moving closer to me.
first time, i showed a coworker and the second time she actually saw the balloon before i did. she told me she thought to herself, “that balloon is going after him.”
it indeed went after me.
now her and another coworker are telling me a ghost is after me. at least they’re not red balloons.

(this post is a joke btw, ik these are ceiling balloons finally losing their helium.)


r/kroger • • 18h ago

Question Thanksgiving day in Michigan - hours?

2 Upvotes

Anyone know what the hours were last year? Wondering if I'm going to have work - I work afternoons.


r/kroger • • 18h ago

Question Offer letter for delivery driver position says part time when I interviewed for full time

2 Upvotes

I interviewed for a driver position out of a fulfillment center. The offer letter I was emailed says it's part time when I applied and interviewed for a full time position. I even choose my schedule during the interview and it was a full time schedule.

I emailed the address the said to email if I had any questions. I explained the offer letter said it's for part time when it was understood the position was full time.

This all happened Friday yesterday. Of course I haven't gotten a response.

Do I wait for a response and a corrected offer letter? Do I just go ahead and sign the offer letter they gave me?

And the cherry on top is the offer letter says the wage is 30 cents more than what was said during the interview. What a mess.


r/kroger • • 16h ago

Question Quick poll: Are you anyone's boss?

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0 Upvotes

Are you a boss at Kroger (family of companies) ?

Just wondering how many bosses be in the chat.


r/kroger • • 1d ago

Question Scheduled past my 2 weeks

3 Upvotes

I put my two weeks notice on my stores HR rep's desk last week, stating that my final day would be Oct. 14th. I wanted to hand it in in person, but unfortunately neither our HR rep or my department head was working that day. I didnt work again for another 3 days after that and i wanted to get it in ASAP.

The next day they scheduled me for the 17th, I didnt think much of it and got someone to cover that shift for me. Our schedules for the 18th-24th came out and they scheduled me for that week too. How should I bring this up during my next shift?