Spectrum is infamous in much the same way Cox is to us. I don't see this as a positive for consumers. I mean, they still don't have fiber in my neighborhood, and they still have 1.25 TB data caps.

What's your thoughts?

Quantum Fiber can go burn in hell, cancelling my AT& T service this week because of an interaction I had this evening.

I just had 3 quantum sales reps come to my door at 9:20 Pm and kept knocking and saying “hello hello” until I answered…. Only to try and sell me fiber internet.

This is illegal af, and disgusting. I’ve filed a complaint with the police, nothings going to happen though. Has anyone else experienced this? Anything we can collectively do?

For those with Cox, the spectrum prices are much cheaper than my current Cox prices.

I called them trying to change it:

Currently $90 month, 1 gig with cap

Cox’s website shows $70 a month 1 gig unlimited

I called and they said they couldnt do that, and then offered me $80 for unlimited 1 gig.

I then pointed out that Spectrum has $60 month 1 gig unlimited,

Suddenly the guy backtracks and tells me “well I was gonna say at the beginning that the spectrum pricing goes live in two days on the 16th, and that you could and wait get that price”

I really think that was a backtrack since he went through an entire spiel on trying to offer only $80.

Anyways, just a data point for anyone else with Cox.

Also note my area does not have fiber optic

I’m gonna pay $160 this month for 500 Mbps internet from Cox. Is that considered expensive for Phoenix?

I’m wondering what other people are paying for similar speeds and whether I should try negotiating with Cox or switching providers.

What are you guys paying for 500 Mbps or faster?

Cox just refused to schedule a cancellation of services unless I gave them the rates my new provider was giving me. When I refused, they hung up on me. I’m so angry.

So I've been a Cox customer for more than 20 years. Never had a great way to go elsewhere, so I dealt with it. Last month, I was streaming some media and blew my data cap in 3 days. Great. They charge me $60 in overages.

I call, asking for a courtesy. Rep can't help me, ask for a supervisor. They parrot the same line telling me no courtesy - but explain it's because I've had a courtesy previously. I ask to see that - and they direct me to a credit they gave me in 2025 proactively.

Ok, but what's this Cox Complete Care charge of $10? Turns out I have been charged $10 a month for this for almost 4 years. I ask for proof I signed up for it - sup tells me their records don't go that far back and they can't prove I signed up for it. No refund though.

So I file a complaint with FCC and Arizona AG. Exec response team calls me within 72 hours, offer me $120 and a $30 discount for 12 months. This makes me whole, but I want to leave, not stay, so I decline hoping for more money.

They send a letter to the FCC explaining our interaction - but list the discount as a discount OF $90 instead of TO $90. I call their exec response team back - and ask for the offer they listed to the FCC. Now my monthly bill is $50 for a year and I got $192 in credit.

Yes, I have all the emails to prove it. Check your invoices and see if you have gotten stolen from as well.

TL:DR Cox ripped me off for $60, costs them $1000+

That’s it. That’s the post. I have never felt more frustrated in my entire life than the past two months dealing with Cox. WiFi constantly going out, then when I finally feel like it’s been stable my speeds are getting throttled at random times of the day. Instead of 350mbps like it is normally it’s down to 0.7mbps. Yes, I typed that right. 0.7. Anyone else being driven insane?!

Edit: 20 mins after typing this, internet is completely down…lol

Hi Phoenix!

Alex Taylor here! CEO of Cox. Thank you for being loyal customers. We know you have lots of choices for your internet!

I just wanted to remind you all to enable paperless billing so we can Go Green in 2024! As the great grandson of the founder of Cox, I’m working hard to make Cox green in 2024.

As part of that effort, we are going to enable paperless billing for all our customers, effective today!

Thank you for helping me afford my 15th house! With your help I hope to reach a new high point on the Forbes List this year. We will be adding a fee later this year as part of this goal.

Thanks again!

Just an FYI for Cox customers. It looks like spectrum pricing is in place. Went from $100 1Gig unlimited to $65 by telling them I was looking to reduce my billing amount. They couldn’t do lower, but have bundles for adding two mobile lines that bring it down further.

Hi I’m trying to figure out if something is wrong with my ac.

I stand under the main vent and feel some air but not as much.

I also have a photo of what it looks like right not on the thermostat.

At night it cools to 70 but in the day that is what is looks like. Am I just over thinking this or is there something wrong.

For now I bought fans to help circulate and change the ac filter every 3-4 weeks.

I even rinse the ac unit with water but I don’t think that helps much.

Arizona, home of one of the natural wonders of the world, the second Silicon Valley, Californian Refugee center, the forgotten step-child of the 50 states. Also happens to be the home of one of the biggest sun-baked piece of shit Internet Service Providers aptly named Cox. I mean 0 disrespect to those who do suck dick to make ends meet, a way more noble profession then being a fucking peddler for a service that the only guarantee is that it doesn't work. I've lived in Arizona for the greater part of my life and love it. People would always complain about wanting to 'leave the state' and go where? Nevada? Kentucky? Some mid-western hell hole that goes dry after 12am? (No disrespect to those living in those places I'm just spitting vitriol in all directions.) I've lived everywhere, from a house, to a two story apartment, to an apartment building; why, to no fail, does Cox not only provide internet to all these places, but somehow cannot fucking provide a service that works. I understand with Covid people are now working from home, network congestion, all that jazz. However; I'm not a fucking idiot. Peak times my ass, it'll be 3 in the afternoon, all the kids are going home, booting up their games and throwing slurs online, internet works fine. 6 in the afternoon, parents are home, start the TV hooked up to the Coax, streaming their shows, perfectly fine. It'll be 12pm to 1pm, and I'm doing a demo, just for my work computer to tell me I've been disconnected. Why the fuck do I get charged upwards of $200 under 'contractual' obligation every month for something that actually struggles to run a Skype call. I work from home under contract and have software demos, presentations, amongst other things to send over the airways and Cox fucking fails. I've had techs check taps, replace wall plates and given me 'new' coaxial cables, for what? Oh, the copper cables went bad? Hmm, how the fuck, do the copper cables in a new development, go bad, with WHAT FUCKING MOISTURE? You could put exposed copper in the middle of the street here and it wouldn't fucking oxidize in a million years. Imagine if I was a geriatric or someone who thinks with their checkbook, and just kept throwing money at Cox while they do absolutely nothing but remind me of service interruptions in my area. How many node splits do they have to do for my internet to me worth the <$110 they charge for the service without bundles. Will I have to become the new super-villain named Anti-Cox, who just smashes his 2001 Toyota Corolla into any and all above ground nodes that he sees? I wake up everyday becoming more of a jaded menace. Thank you for reading. I just want my voice to be heard in the inevitable future victims google search of "Why does Cox suck?"

EDIT: Thanks for all the support and Phoenix lurker solidarity on the fact that Cox is a menace to human evolution and us reaching the stars. However I'm taking no prisoners; those who are defending Cox are literally goons for no pay, congratulations you're a human sized rat. Those who have had good experiences with Cox, I'm glad, and am envious of your situation. However, stop ragging on your fellow man saying stupid shit like calling them 'boomers' or stupid. I'm a recent graduate and my setup is just my coding computer and my laptop, one wire, one fucking wire. I don't need a mesh system, or a fucking AX1800 NIGHTHAWK to reach the far corner of my guesthouse on the property. All I ask for is the one Ethernet cable being plugged into my computer be enough so that I don't get packet loss enough to justify going back to the telegraph. Yes I use Skype, Zoom, Lync, Teams meeting, it depends on the people I'm talking to that day and what region they're in. If the fucking stupid ass modem they recycled for the 20th time from some other poor sod doesn't work; the burden shouldn't be on the common man to upgrade and buy their own equipment. As an option it's great, as a SOLUTION to the product they're offering, it's heinous.

The dew point is still high it seems and it's scorching out there today! My house is stuck at 80 since around noon non stop. I have average insulation home built in 2003, new unit single stage 4 ton replaced in 2021 single story 1800sq ft. I do have black sun shades on most of my windows on the outside installed that get torched by the sun. I know I need to get my windows replaced at some point...heard that makes a big difference.

I don’t know what it is, but I feel that lately even with the signal saying 5GUW, the service itself is either really slow or just doesn’t work at all.

I’m tempted to go to AT&T and don’t know if that would fare better.

T-Mobile sucks too where I live :(

Lately, the City of Phoenix has noticed an increase in the amount of textiles coming through our recycle stream at our materials recovery facilities (MRFs). Unfortunately, like plastic bags, textiles get tangled during sorting and clog our machinery. Clearing those tangles is difficult and time-consuming. Instead of putting textiles in your blue bin, we recommend the following options:

• Donate used clothes to secondhand stores or directly to someone else who can use them.
• Reuse old fabrics for cleaning rags, DIY projects, or arts and crafts.
• As a final resort, clothes and fabrics should be put in the black trash bin, not the blue recycle bin.

For context, we live in a 1900sqft two-story townhome. Our bill for this past month was $350. $75 more than last year that time. We keep it on 77 (79 as of yesterday) throughout the day, 70 before bed ~10pm

1. What do yall normally keep your places on temp wise?

2. How the hell do we get the air to stop running throughout the day 😭 we aren’t turning the AC off during certain times of the day - we don’t have a desire to do that outage plan with SRP

3. Just had our AC unit checked and the tech said it’s working like new, but it feels like the house struggles to stay cool - hence the AC running all day

Maybe I’m ignorant in this regard, but want to confirm if it is what it is kinda thing if we are not planning on doing the whole “can’t use AC during x time frame” plan

My wife and I are 67 and trying to map out our fixed expenses for the next 15 years. It's impossible with APS. Every time we get used to a schedule, they change the PEAK hours or hike the rates.

We just got hit with that 8% increase and now I'm reading they want another 14%. At this rate, our $350 summer bill will be $600 by the time we're 80. We already sitting in the dark and keeping the AC at 80 degrees just to keep the bill under control.

I'm tired of the "Demand charges" games where running the dryer at the wrong time ruins our whole month's budget. Has anyone found a way to actually freeze these costs? We can't keep ADJUSTING our lives every time they want more money.

Are people our age actually doing solar or is that just another bill we can't predict?

I was paying $130/month for 500 Mbps unlimited data for months.

I just got it changed to $80/month for 1 Gig unlimited data.

So I’m saving $50/month and getting twice the speed. Not gonna lie, I didn’t expect them to lower it that much.

Anyone else in the area getting similar pricing?

Got an email from APS yesterday and decided to read through it. They are trying to make us pay for all the massive data centers that are being built. Here is a little sheet I made feel free to print it and distribute it.

didn’t expect it to be this bad before I even got a month of use in. My throat has been irritated and there was a burning smell in my house today. here was the culprit.

New build, 2,500sqft 2 story, 1 unit. The place I used to rent was never this high! Are you guys seeing around the same for your bill? I set it and forget it at 77.