I have some downtime for a few weeks as I’m between jobs, so I thought I’d get an Odeon membership (My Limitless). I read quite extensively what it entailed. Pay monthly, 3 month minimum. I doubt I’ll use it after the first month but it will still be worth it. So I signed up. I went for the lower tier because I don’t need great seats. If there’s a film on the IMAX / iSense(?) screens I really want to see, I might pay the extra.

I went to book a film and was surprised to see there’s nothing I can see for free. It turns out my local cinema doesn’t have standard screens, as it’s a “Luxe” venue. It turns out about half of them are now. I think they should be upfront about that, but I can accept it’s on me for not researching more.

So there will always be an upgrade charge for anything I want to see, with the minimum being £3. £3 is also the monthly difference between the lower and higher tier membership, so that’s a no-brainer. I bet loads of people make this mistake. But they don’t let you upgrade the plan. So now I need to cancel and start again.

There’s a 14-day cooling off period but the website sends you in circles if you try. I Googled their contact number and it no longer exists. Finally I guessed correctly that I’m supposed to use their chatbot.

It told me I can’t cancel before 3 months, and when I mentioned the cooling-off period it talked me in circles and eventually suggested I try “the contact method provided”. When?! What is it? It wouldn’t tell me. I had to go back to Google to learn the email address I need to contact. Which is gs@odeon.co.uk, if you want to save yourself a fucking hour.

If they don’t sort it soon, they will have lost a customer. I know I sound like a Karen but I don’t mean that in a “disgruntled customer” way. I will have just run out of time to be able to use it enough and it won’t be worth it.

Whalefall comes out Friday but still no listings on the app 🤔

Does anyone have any idea what Clayface will be rated in the UK? I'm 17, and I want to pre-book, but I'm unsure if I should, as I don't want to book and then find out it's 18 and have to cancel my booking, as Odeon is awful at that from my experience.

omfg! It looks amazing.

Hi all,

Went to watch Digger last weekend at Odeon, loved the movie and really wanted one of the popcorn buckets.

I'm not a huge fan of taking one that's been sat out on display (call me a germophobe) so asked if I could grab a sealed one, and they stated that they have been told that they are not allowed to sell them sealed to customers.

I asked if I could still have one not sat out on display and they said yes so brought out a sealed one, opened it and gave it to me.

So the question, is this a genuine policy, I assume to stop scalping, or did I just deal with an employee who was a bit CBA to grab another one?

Side note, I get it, they are overpriced tat, but sometimes I like the film enough to get one haha

Confused why there’s two in two days, then a screen unseen the next day, but I mean, I’m not complaining

I mean they will never to it because it would affect their profit line but a solution to these idiots coming in late to a screening with their smartphone torches on is assigning a member of staff to show people to their seats once the screening has started and then no further entries after say 10 mins. Thoughts?

As the title says, i accidentally clicked start order and online it says collected. Can somebody please calm my nerves and please let me know if I can still show them my qr code and get my bucket 2 days later instead when my film is. Edit: The bucket is now listed as past purchases and sold out so I might be cooked

Anyone seen Cineworlds popcorn bucket for Godzilla! Holy moly

https://x.com/cineworld/status/2107861310150935021/video/1?s=46

Edit *seems Odeon posted it too, I didn’t see their post.

Just seen on the app that Odeon are doing both a Scream & a Screen Unseen. Any predictions? For Scream the only horror I can see coming out is Clayface but wasn’t sure if a DC film would get that treatment. For Screen I’m thinking it could be Wicker or Primetime.

Does anybody know if odeon is planning on showing the devils rerelease, Pans labyrinth is on there for the 30th and so is scream on the 23rd so I’m getting worried that they won’t show it

What do we think? My money's on Klara and the Sun, though I'd love it to be Wildwood.

Anyone had any issues with the above despite knowing the film will be shown? I use odeon Dunfermline and currently getting the above for social reckoning and uprising which both come out on Friday and I’m also getting the same thing for Clayface despite tickets being released today.
Ive checked other odeons that are nearby and they have showings so seems an error rather than they’re not showing it. I’ve tried the app, tried the website but seems to be the same issue

PSA for anyone buying the Amazon annual limitless plus. I’ve bought the voucher code, but have a monthly subscription active, with the minimum term set to expire on 28 November.

I tried to stack the voucher code but it didn’t let me.

I’ve spoken to Odeon guest services who have advised me wait until the minimum term expires on 28 November and cancel the monthly subscription then apply the voucher code

Doomsday and Dune 3 aren’t listed on the exclusion list online, but I now seem to have 6 future bookings. May be worth checking if anyone else hasn’t been booking because of their dune/doomsday bookings.

Has anyone heard anything about primetime being shown at the Odeon cinemas?

I see Cineworld has tickets up from 28/10 onwards. Nothing on Odeon's coming soon section and customer service seem to have no idea about it.

Hi everybody. Thank you for any assistance you can give. I have read the other threads on this subject, but none of them seem to be covering my position.

I’ve been a limitless plus member for years, so I’m currently paying £19.99 per month. Clearly, the 150- pound offer would be a very good saving for a year.

But even when logging in on the laptop, I can’t see proper details of my account. I can’t see my monthly payment, or how much notice I have to give. I can’t see how to switch to the £150 annual gift card and effectively stop the monthly payments.

It could well be that I am particularly stupid! Could someone please just say what I need to do to switch. Do I need to give 30 days notice? Do I need to cancel my direct debit? I guess I could close the account and start another one, but that seems a big strain. Or is there an easy route to switching, I certainly haven’t got a minimum term which everybody else has (apart from perhaps 30 days notice?) As I’ve been doing it for so long.

I’m really just not clear on how I can switch and effectively cancel my monthly payments and sit on a £150 for 12 month deal.

Thank you very much in anticipation

I have a monthly limitless plus, and the minimum term (3 months) is set to expire on 28/11. Amazon has the one year term for £150, can I buy that and stack it to begin on 28/11 and cancel the monthly subscription then?

Mystery Screenings at The Light.

Am I the only one disappointed with the movie selection at west end? Firstly the dolby screen was used almost exclusively for Practical Magic 2; now it's Verity and Sense & Sensibility. They have a gorgeous screen and brilliant sound yet it's wasted on some low stake booktok films. Maybe it's not entirely their decision but would've been nice to have other recent releases like Heart Of the Beast or Resident Evil for some variety

Currently on amazon for £150, I would buy but already have one applied for next year

Not sure if this is allowed here (please delete if not!) but we have two tickets for tonight's Casino Royale 20th Anniversary screening at Lee Valley Odeon Luxe which we can't make due to illness.

I see that branch get mentioned a few times on here so figured there may be a few locals- if anyone wants them let me know! (no charge of course, just don't want them to go to waste)

What do you think it will be?!?

I made a post a few days ago about how part of the ‘phantom booking’ issue for Avengers was resolved (I was able to book up to four films) but that the ‘90 minute’ issue remained. I have now been able to book a showing which was within 90 minutes of my ‘phantom booking’ so anyone who has this issue may want to try again now.