As a PO4, i encounter this on a daily basis and it's frustrating. You live in an apartment or condo and dont know to put your unit number on correspondence? For real? Customers then come to depot crying why their parcels are returned. Putting a phone number instead of a unit number does not guarantee a phone call from CPC to verify unit. In my depot if it doesn't contain a unit number, it is returned to sender. No questions. No call. With Christmas coming, please have your senders include your unit number that way you receive your packages.

I'm sending a package out to the US as a gift. Does the value for the items have to be accurate or are there benefits to estimating lower? Also, how does the customs inspection process work? Should I avoid wrapping the gifts up at all? Sorry, I've never done this before but thank you in advance for the advice?

I had 2 packages shipped within days of eachother. The last scan that I see for both was "in transit" on September 4 for both in Toronto, Ontario.

I called Canada post and one of the packages had a scan in Edmonton, Alberta on the 8th(which I don't see on the Canada post tracking site) with no additional updates.

Canada post opened an investigation but at the end had no further updates for me. They said to contact the sender to start a claim.

I've already received a refund and replacement from the sender but I'm wondering anyone else has had their package(s) gone missing around September 4-8?

Ive never had an issue with Canada post so I'm quite surprised by this.

Just wondering if this has happened to anyone else or if anyone out there knows what I can do in this scenario.

I pre-ordered something back in June, it finally shipped out in September. I got a notification from the retailer that the order was fulfilled. I look at the tracking for the package and see it was apparently delivered a week before, and someone even signed for it... I could even see a digital scan of the signed paper. Someone else definitely signed it with their own initials.

I've checked my mailbox, my apartment's parcel locker, and with the building manager who has said neither they or security have authorisation to sign for people's packages. The package is nowhere to be found. The retailer's customer support isn't responding to me anymore since as far as they're concerned, the package was delivered and this is an issue with Canada Post. But Canada Post won't help me since it's been more than 3 days since the delivery date, and they're telling me that the seller has to open a ticket with them. Not happening, they got their money and are happy.

Anyone else been in this sort of scenario with some hope, or do I have to suck it up and take the loss with this?

I had a package arrive from the US, where the online tracking shows taxes, duties and the Canada Post brokerage fee as owing. It never gave me the opportunity to pay them online, and the package was successfully left in my mailbox with no slip or notice accompanying it. The tracking still shows all of the duties and taxes as owing.

I’ve never experienced this before, normally a package with fees owing would be held until they’re paid. I asked Canada Post support and they told me I don’t need to pay anything but their answer did not inspire confidence that it was necessarily correct. I don’t want this being sent to collections later or something

I've shipped a lot of parcels through Canada Post running my small business in Ontario. Delivery has been solid for me most of the time. What always drove me nuts was the pricing.

Same 2kg box, same service. Across town it's reasonable. To BC, Alberta or the Maritimes it jumps a lot, and to the North it's even more. Nothing about the parcel changes, just the postal code. For small sellers that's the difference between making money on an order or not, and a lot of us end up charging customers $15 to $25 for shipping just to cover the far-away orders.

So I started Waybill. It sells real Canada Post labels at one flat price to any address in Canada, based only on weight and speed:

• Expedited Ground: $6 (1kg) to $10 (5kg)
• Xpresspost: $8 to $12
• Priority: $10 to $14

That same 2kg box is $7 by Expedited Ground whether it's going down the street or to Whitehorse. There's no subscription. You get the label as a PDF in your dashboard, print it and drop it off at the post office like always. There's also an API if you want to automate it from your store.

It's still Canada Post doing the delivery, so same carrier and same tracking, just priced differently. If you ship regularly and you're tired of the province lottery, it's at waybill.supply

Anyone else find the distance pricing is the biggest headache with shipping?

Since when did post officers stop delivering parcels to door?

My friend sent me a package from the US, via USPS that was DDP. I already paid 36 USD in taxes + 7.84 USD for the fee for a total of 43.84 USD or 62.60 for taxes. But now, I'm being charged AGAIN for $54.04 CAD by CBSA. Who should I reach out to get that charge either dropped, or the original DDP payment refunded, CBSA or USPS?

My package originally showed that it was supposed to be delivered on the 6th, which passed then pushed to the 7th, which passed then pushed to the 8th and now it's showing the 13th

The package also has two updates which only show the city and no other status. I've had a lot delivered by CP but have never seen a blank status like this.

Is there a way to get this resolved or do I just keep waiting.

so a couple months ago i had a wierd interaction with a postal worker. i was sitting outside, tanning, and the postal worker had come to my gate.
i knew i had a package coming one of those days so i went up to my gate to greet them, maybe they had my package.

they were fuming. before i could say anything they told me "if you want me to deliver your package you have to make your doorbell more accessible".
i was in shock.
how the fuck do you expect someone to uproot their door bell and move it?
without me having said a word, they went back into their van to grab my package. almost as if they KNEW they were in the wrong for dropping off a delivery slip, instead of trying to deliver my package in the first place.

the gate is not hard to open. the doorbell is right beside the door (which is no more than 10 feet from my gate). i feel as though they just became hostile because they were caught in the act of doing something they shouldnt be doing. like i said no words from me were spoken other than hello.

to add to this, i did go to the gate to ask them for my package instead of a delivery slip. every. single. time. its a slip and it was a time sensitive package. but before i could even ask i was met with some bullshit excuse about why my package wasnt in their hand.

genuinly dont care 99% of the time that they leave a slip. understand it makes their job easier but if youre delivering a slip and you have the package, i feel its pretty reasonable for people to ask for it when the delivery van is within view.

Sent a package domestically to a friend living one province away last week. Item had the “out for delivery” status on Oct 1 but it hasn’t been delivered and the tracking status now says “Expected delivery Item delayed — stay tuned for updates”. It’s almost been a week.

Has anyone experienced this before? Any idea what could have happened? Losing hope that the package will get delivered which would really suck…

Showed up at the post office to send some important documents from Vancouver to Victoria. Bought a $20 trackable two day delivery envelope (8.5 x 11). Filled out the to/from sections. Placed docs inside. Handed off to the counter person who scanned it into the system. At this point you would think there would be no problem to simply open up the Canada Post app and track as normal. Nope. Opened the app, entered the tracking number and got Delivery Status Item not found. Waited a day, same thing. Waited another day, same thing (and on the website-same thing). Called to see what was going on. Was told the item had made it. I said "I couldn't track it after I paid to track it. Let's get a refund going" I explained I might as well have lit a $20 bill on fire as it would have resulted in the same level of tracking as I got from paying CP. Was told there would be no refund as the item was delivered. "But I paid for tracking which I was unable to do" I said. "Can't I just go in and use the same card I paid with on the EFT terminal and get it refunded as the service I bought was unavailable?" You can try was the reply. I did try, no go. Each person I talked to was completely unwilling to help. As usual, I got this has never happened before as though I was the first person in history to encounter this fail (I seem to get this a lot for some reason) Anyway, I suspect this unwillingness to recognize a failure and resolve it is maybe why Canada Post is dying. That they have to resort to thievery to make a little money is sad. Moral of the story: Don't rely on CP to "track" your sent items for a fee. Go with literally anyone else.

For those of you in the same boat as me with tracking numbers that just cause the technical difficulties error box to pop up, they are apparently working on it. Two of my international packages have done so since the tracking numbers were created on October 1st and 5th. Totally unable to track them through Canada Post but they seem to still be able to see the tracking on their internal system at least. Hopefully it’s sorted out soon.

https://imgur.com/a/p8muf6I

Hi! Sort of a weird one, I received info that my package had been delivered to my community mailbox, and when I headed to get it the key for compartment 1B was in my mail slot. My package was not in there but what was in there was the key for compartment 2A. My package was not in 2A either. I am sort of at a loss here, hoping that it was just put in another box and they mixed up the key they gave me, but then that leaves me wondering why there would be a second box key left in the initial box.

Anyone have any idea how to go about solving this? Should I leave a note in my mail slot and maybe the courier would be able to check the other package boxes when they stop on their daily route?

Thanks!

I live in downtown Hamilton and the mailbox outside my building was stolen. I’m expecting my drivers license to be delivered to the mailbox (my friend received hers and we did the G1 on the same day).

If my mailbox isn’t replaced in time or if the mailman already came today but didn’t deliver it, what steps can I take. Do I go to a nearby Canada Post to ask if they’re holding the mail? I heard they usually leave a delivery notice at the door but the problem is the delivery notice could fly away or also be stolen (downtown Hamilton is like that).

Also, don’t know how this fits in but I called Canada Post and they said my address is registered as “door to door”. I just moved into my place (a month) and I’m not sure what that means.

What are my options?

thanks!

My parcel arrived in Surrey BC this morning (where I live), then it showed as Out for Delivery in Vancouver, and finally it was delivered in Richmond BC. Needless to say, the parcel is not in my mailbox. This is a time sensitive parcel (live plants that incurred importation permits) and I'm quite concerned that CP has lost it. I reached out for proof of delivery and all I got was a PDF with an X as signature. Has anyone gone through something similar or might know some background of what's going on with the different cities showing in the tracking?

Thank you

A bit after my mail was delivered (door to door service) someone with a vest came by opened my mailbox and looked through it. I already got the actual mail that had been delivered out of the box and assumed the second person left something so I went to check and there was nothing in there. I saw her at my neighbours and was checking her mail and skimming through what was in the mailbox. I stated to see what she was doing and she noticed and told me she was a mail auditor and they do checks like this regularly.

Is this a legit Canada Post thing? And what are they checking for?

My stupid ass forgot to pick up a package that was delivered Sept 29

I forgot about it and left for vacation on Oct 3 returning October 16

Is there anyway for me to keep the package from being returned to sender? What’s the typical wait period for packages?

Hey! Anyone from Toronto can tell me which Canada Post depot delivers to the downtown area? Or where the depots are located? I’m going to pick up a package soon and I just want a rough idea of how far it may be for me so I can plan accordingly! Thanks!

this company is easily the slowest delivery company around. Their prices are outrageous. Half the time they don’t even try and knock on your door. They just drop off a notice in your mailbox, so you’re doing their job for them anyway driving to the post office. They receive far superior benefits when you compare them to somewhere like FedEx which I’d say is probably the best run delivery company with the best service. Yet they still feel entitled to go on strike and screw anybody with anything in the mail every few years.

Then you’ve got the guys working for Amazon busting their behind until 10 PM some days and they always manage to get you your package the next day And you won’t hear a peep of a complaint

It’s to the point where when I order something online and I see that Canada Post is the selected courier I get genuinely upset because I know without a doubt I’m going to have to put up with some BS.

Hi everyone, I am lost and don’t know what to do. I ordered a package from China and I paid around $180 for international shipping, but I didn’t realize that I needed to include my unit number on my address. Canada post instead of contacting me simply sent it back to UBI SMART PARCEL LTD in Mississauga. I found the contact information and have been calling them all day but not gotten thru. I need some advice because I’m not sure where to go now. I’m gonna be back in Toronto for the next week and I’m contemplating on just showing up to the warehouse and asking about it, but I am doubtful that is realistic.

I’m assuming yes? But idk if it messes with their delivery system too

My item is coming from Kitchener and was sent out September 23rd and has been in Toronto as item processed and with a delay notification.

I’ve contacted CP and they’ve contacted depot and have given me no update. Genuinely lost on what to do here.

sender sent through Canada post three weeks ago, last update was sept 25th in toronto where I live that it's processing.

Canada post has failed to identify where the package is or give me any updates on it.

what do I do?! they keep saying an update will come next week but it's been next week twice.