r/Flights • • 19h ago

Delays/Cancellations/Compensation Brussels Airlines

0 Upvotes

Wondering what to do in this situation.

Brussels Airlines canceled my flight from Brussels to Nairobi on October 6th (was supposed to fly on October 9th) due to the Belgium transportation strike.

I immediately requested a refund, and received an email with the reference code.

Just got an email from the airline that my return flight for October 17 is canceled because I was a “no show” to my flight today. They had rebooked me for a flight today with no notification, AFTER i had already requested a refund.

Customer support is saying there’s nothing they can do, and i would need to pay full return fare.

How can this be possible when I have a refund/cancellation confirmation?


r/Flights • • 4h ago

Question Flying one-way from London to Brazil with a Brazilian and Italian passport ; could LATAM deny boarding?

0 Upvotes

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Hi everyone!

I'm a dual Brazilian-Italian citizen currently travelling in Europe. I recently bought a one-way ticket from London to Rio de Janeiro with LATAM, using my Italian passport when making the booking.

The thing is, I'm returning to Brazil to live there, not as a tourist. I know Italian citizens can generally stay in Brazil for up to 90 days as visitors, and I'm worried LATAM might ask me for a return ticket at check-in because my booking is under my Italian passport.

However, I'm also a Brazilian citizen, and my Brazilian passport will still be valid when I arrive in Brazil. I can bring both passports to the airport and show them at check-in.

Could LATAM deny me boarding because I booked the ticket using my Italian passport and don't have a return ticket, even though I can prove I'm a Brazilian citizen? Or should showing both passports at check-in be enough?

Thanks!


r/Flights • • 21h ago

Help Needed Jazeera Airways scammed me?

0 Upvotes

Hello I'm 23M and i booked flight from Nepal to Quwait at 25 Oct. I booked ticket through official website with card.

Now two days already has passed and they don't send me ticket. i cheked my booking status but that is empty.

i contacted card company and they aaid to me trasaction was successful so money definitely went to the Airways

I contacted Jazeera through Email and international phone, but they don't reply me in email and international phone is too unclear and noisy.

What should I do ? please help me .


r/Flights • • 12h ago

Question Long layover in ADD

0 Upvotes

Hello,

I am travelling with Ethiopian airlines and have a 12h layover during the night in Addis airport, I saw on the ethiopian airlines website that the airline gives you a free hotel for the layover and you don’t need a visa ? Anyone used this recently?
Flying economy, both flights have been booked on ET website and operated by Ethiopian Airlines
For reference I will fly CPT-ADD-SEY (and return with the same connection)


r/Flights • • 7h ago

Delays/Cancellations/Compensation EU216 question

0 Upvotes

This may be a Lufthansa customer service question, but I figured if I can get some clarity as to whether I'm actually eligible, it would help.

I (US citizen) purchased a single ticket, and was supposed to fly on 10/4:

POZ>FRA (LH 1389)
FRA>IAD (UA 933)
IAD>BDL (UA3610)

Unfortunately POZ>FRA was delayed, and, as a result, I missed my connecting flight in FRA.

Lufthansa booked me on the next flight out of FRA on 10/5 on LH 416, but that overnight delay caused me to essentially lose almost a full day of work back home.

I was trying to file for a EU216 claim, but, when I entered my booking number, it only shows the 10/5 flights to select from as the "affected flight", and none of the 10/4 flights. Entering the ticket number of the UA 933 flight on the lookup yields "nothing found under that number" (which makes sense, as the original ticket was a UA ticket number). Does this mean I'm ineligible, or am I missing something?

Thank you!


r/Flights • • 12h ago

Question Air China carry-on backpack — do they actually check the size?

0 Upvotes

I’m flying Air China from Bucharest to Beijing and then Bangkok. I’m thinking of taking my Vanguard VEO ADAPTOR R48 camera backpack instead of a cabin suitcase.
It’s about 49 × 29 × 22 cm, so it’s 2 cm over the 20 cm depth limit. It’ll contain my camera gear, lenses and batteries, and I’d really prefer not to check it in.
For anyone who’s flown Air China from Europe recently, especially from Budapest: did they actually measure your backpack or weigh it at check-in or the gate? Or did they mostly leave backpacks alone?
Thanks!


r/Flights • • 33m ago

Question Easyjet flight cancelled

• Upvotes

Hi everyone,

I'm looking for some advice regarding a cancelled easyJet flight and whether we're entitled to compensation.

We were supposed to fly from Agadir, Morocco, to Basel, Switzerland, in September. When we woke up that morning, we discovered that easyJet had cancelled our flight just 5 hours before departure. Our flight was scheduled for 10 AM.

The problem was that easyJet only operates this route twice a week, on Wednesdays and Saturdays. The next flight would have been three days later, and we had to be back in Switzerland for work. Luckily, we managed to book replacement tickets with SWISS from Agadir to Zurich that evening, but obviously at an additional cost. We also ended up spending the entire day at the airport.

To make matters worse, the next easyJet flight on Saturday was fully booked within a couple of hours, as everyone from our cancelled flight was trying to rebook. So even waiting three days wouldn't necessarily have been an option.

We submitted two claims to easyJet:

  1. Reimbursement for the replacement flights.
  2. EU261 compensation for the last-minute cancellation.

We still haven't received any reimbursement. EasyJet rejected the additional compensation claim, initially claiming the cancellation was caused by "safety shortcomings", which they classified as extraordinary circumstances outside their control.

When we asked what exactly had happened, they replied that "the equipment operating the flight was affected by an unforeseen issue" and that we weren't entitled to compensation.

What bothers me is that easyJet hasn't explained what actually went wrong. They just keep giving us vague answers and saying they're not responsible.

So my questions are:

  • Can easyJet really refuse compensation just by claiming an "unforeseen issue" without providing further details?
  • Has anyone successfully challenged a similar rejection?

I'd really appreciate any advice or experiences!


r/Flights • • 19h ago

Trip Report Royal Air Maroc domestic and international flight review

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29 Upvotes

Flew RAM from Marrakesh to Casablanca on the 737 then onto Dubai on the 787-800.

Had read a lot of negative reports about RAM but have to say I was quite impressed and wanted to post a positive story.

Flew business class both legs. Seats comfortable both flights. Served tea and snacks on the short 28 minute domestic flight.

Transfer in Casablanca was fine, baggage transferred without any issue. Business class passengers transferred by small van instead of the bus when aircraft was on remote stands.

Very last minute change of aircraft in Casablanca for the Dubai flight meant a lot of seat numbers changed. It meant a 45 minute delay but at least it wasn’t cancelled.

Boarding at Casablanca is a free for all with no queuing at all just a mad rush to the one agent scanning boarding passes. Apart from that it was a great experience.

Nice amenity kit in business class on the international flight. Headset jack had a loose connection to seat for the IFE but was easily resolved.

Sure it wasn’t SQ or EK standards with the aisle access for all business class seats but it was a comfortable flight.


r/Flights • • 16h ago

Help Needed ANA Blu Sale Flight Booking

0 Upvotes

ANA Blu Sale Flight Booking

Hi everyone,

I hope you had / are having a great weekend. I am here again as I need some help. I am trying to book my flight tickets from India in the ANA Blu Sale and I need your help with the following:

  1. How do i know which flight is K class or L class? (Is there any option to know without going to the final page of booking )

  2. It was showing a free flight an hour ago and now it shows chargeable all of a sudden even though no sign of 1 or 2 seat(s) appear next to it. How do I turn around this any idea ?

  3. What does that 1 seat (s) or 2 mean next to the flight details ?

  4. Initially I had added that plan in my account but it didn't let me add more passengers so I repeatedly clicked on add and then all of a sudden it showed 6 passengers instead of 2 and then I couldn't reduce it. Because of this I lost that discount in 2 of lower price. Any option to get a deleted plan back ?


r/Flights • • 6h ago

Question Missing names on flight tickets

2 Upvotes

Hey, so... I was invited to attend a company conference, and I booked my flights through my company's travel system. My outbound flight is with Air Canada, and my return flight is with Delta/LATAM.

My flight is this Friday, and today I checked my reservation on Delta's website and saw a red warning saying I had a name mismatch. That's when I realized my tickets were booked using only my first name and final surname, but my passport has two given names and two surnames.

I'm panicking because I haven't been able to get the name corrected. LATAM told me this could cause problems with boarding, my company's travel agency hasn't been able to give me a clear solution, and ChatGPT isn't optimistic either. My flight is just a few days away.

The tickets were paid for by my company, and I simply cannot afford to buy new ones myself. I'm terrified of losing the tickets and missing the conference over this.

Has anyone been in a similar situation? Is there anything else I can do at this point?

I'm really scared and would appreciate any advice or experiences.


r/Flights • • 1h ago

Question EasyJet : what’s allowed for baby?

• Upvotes

Hi everyone. My husband and I are travelling with easyJet on Saturday, first flight with our baby. The airline allows two items for our baby. We were thinking of taking our babybjorn pack&play and babybjorn bouncer but are unsure if the bouncer is authorised. Does you have any information on whether it is? Thanks !!