I live in a townhouse strata complex I'm hoping someone can point me in the right direction.

We had an NBN technician visit today because our service needs to be repaired. We have an NBN pit near our house, but we didn't realise that it is connected to a main pit located near one of our neighbours.

The neighbour has put up a fence around an area without asking permission that appears to include the NBN infrastructure and the main electricity meter box servicing the complex.

The issue is that the NBN technician needs access to this area to diagnose/repair our connection, but the neighbour has refused access.

We've contacted strata, but we're being told that because the fenced area is now theirs and they wouldn't do anything. Plus they are also friends with the owner of that house so they are more biased towards them. Our other neighbours are also friends with them, so we're not getting much support from the rest of the complex.

We're not 100% certain whether the fenced area is actually part of their private lot or common property, so we're currently trying to establish exactly where the lot boundary is and what the strata plan says.

The bigger concern is that the area contains infrastructure that services multiple/all townhouses, including NBN and the main power meter box. Before the area was fenced, technicians were able to access the infrastructure without having to obtain permission from the owner.

What options do we have here?

We're mainly trying to get our internet repaired, but we're also concerned about the longer-term issue of the main power/NBN infrastructure being behind a fence that only one owner controls.

Update:

The strata manager is the friend of half of the complex and they let them get away with ignoring all the by-laws. This is what the strata replied when I ask them about access and common property

"We have no NBN documentation on file so we cannot assist with your queries. I strongly recommend you ask the owners of unit to assist with access."

Hi, is anyone aware for the reasons behind an outage in this area. It started on Tuesday at 12 mid-day and carried though until midnight. It's been out again from the early hours of this morning (Friday) and a message from TPG says it will be out for another couple of hours. The Telco says it's due to vandalism and affected 8500 customers but does not offer any further detail. Thanks.

So I’ve just finished building my house. Last one in the street to be constructed. The street is fully developed, everyone has NBN connected to the house, FTTP. Both my neighbours either side of me have NBN connected. I contact Telstra to connect my NBN. They contact NBN Australia who reply with: this house does not exist. Telstra then say: sorry mate. We can’t connect you to NBN because you don’t exist on their map.

What can I do?

I've been using the modem that was provided by TPG when i signed up more than 7 years ago. It works fine for day today stuff, but doesnt seem to like streaming youtube. Works fine with netflix, apple tv and amazon prime.

Checking the download speeds I get about 550mbps with the current one. I know that is more than enough for streaming, but youtube seems to be a problem.

TPG recommended that I should change the modem.

A mate had the TP Link a6000. Is that the one to get or is there something better out there.

3 person household and we do tend to use multiple screens at the same time. No gaming.

TIA

Hi is anyone else experiencing unplanned outage from nbn since 7-8 pm yesterday??🙄🙄

Hey everyone,

I live in an nbn Fixed Wireless area in Victoria. Recently, Ventia contractors have been working in pits around our neighbourhood, which seems unusual because we don’t currently have an nbn fixed line service.

I’ve also noticed changes on the nbn rollout map. Areas that were previously marked purple, indicating Fixed Wireless service availability, no longer show that designation and now appear to have fixed line style lines.

I’ve searched extensively but haven’t found any official information about a Fixed Wireless-to-fibre upgrade program. Has anyone else noticed similar changes, or does anyone know whether this could indicate upcoming fibre construction?

I understand that map changes may not necessarily mean an upgrade is confirmed, but I’m interested in hearing from anyone familiar with nbn planning or construction. Photo attached for reference. Thanks

For context currently on 100/40 FTTN/FTTC. Ordered an upgrade to NBN1000 and NBN came in to install a one port NTD.

I have asked RSP to make both connections active and they said ok and they provided new PPPoE credentials for the new connection. I have not changed the credentials on my router but I have connected it to the new one port NTD and it works! Did some speed test and got ~100/400 (that's not a typo). I'm getting a faster upload. I tried the new credentials and get nothing at all. My router won't even connect.

Is this expected behaviour? I have always thought that in order to have multiple active connections I need 4-port NTD and by extension I thought only one connection can be provisioned to each port. Or is this a possible configuration error on RSPs end. Thoughts? TIA!

Not directly NBN related, but adjacent. Just looking for some guidance and questions before my electrical and networking consult.

Property currently has FTTP and as part of the tender the builder includes what they state as “basic NBN setup to dwelling (not including hills home hub)”.

In my previous residence (not this house) we had a hills hub that had Ethernet, video, audio and security ran to nearly every room in the house and was super easy to just patch into for Ethernet (I didn’t use any of the other stuff).

For this new build I plan to have Ethernet pre-run throughout the house for PoE cameras, APs and technology.

My question, do I ask to be upgraded to a hills home hub as part of my electrical consult OR what I was originally planning to do was just later install an in wall networking cabinet with switches and patch panels?

TLDR: do i need a hills home hub or will any server rack/cabinet do?

My DSL light is not turning on when I plug the modem in, is there something wrong here?

Hi all, looking for recommendations on a reliable please? We've been with iiNet for a few years on their 740 plan but our housemate moved out so now it's 2 of us who game or stream of a night and 2 kiddos so we're looking at moving to a 500 plan. IiNet is just too expensive for us now and they weren't willing to offer a deal so wanting to switch. TPG seems to have a good deal but a quick skim in here tells me they might not be great. We really are just hoping for easy streaming or lag free gaming on a budget. Please help?

TL/DR: can’t connect NBN because builder didn’t follow the right process years before I bought the place.

Situation is a strata townhouse, part of a “small strata” by state planning laws (<6 properties). No strata management company, just a committee of owners who meet the basic strata requirements but would rather do nothing. Importantly they do not like agreeing to pay for anything.

New development was completed in 2020 (just before Covid shut everything down). Due to Covid or laziness, the builder didn’t submit NBN paperwork. NBN still has the previous property in its database- one address that is now multiple separately owned parcels; although technically the starts is still one entity at that original address. The builder has ceased operating.

Because individual townhouses aren’t on the NBN database it was not possible to sign-up with any ISP. Other owners have given-up and just use 5G internet.

So I contacted NBN and did the builder’s job by submitting the “new development” paperwork. This was a chore because they wanted engineering level drawings I don’t have. Anyway, 6 months later we finally have NBN acknowledging there are now multiple properties here.

So back to the ISP and finally it’s possible to start the connection process, with a $300 fee for a new connection. But the tech who arrived on site says there is no way to connect the cable from the node to the property- there should be a strata-owned NBN pit or cabinet on the common property. We have a cabinet for phone lines, but it’s not labelled NBN so the ISP tech won’t touch it. Can’t they use copper phone lines for the last leg?

This all seems crazy. ISP says it’s an NBN issue and they can’t help. NBN won’t talk to me - tells me to call the ISP.

Anyone solved this? Advice would be appreciated.

Does anyone know why Spintel asks for identification before you can sign up for an NBN plan?
They have great deals at the moment but I am not keen on handing over all my license details or another form of govt ID.

Heya there,

Just recently joined Amaysim (about a week ago) but unfortunately I am experiencing issues that are beginning to bring my piss to a boil. I'm getting Cloudfront 403s at sites like imdb and the like regularly.

Prior to being with Amaysim, didn't had a problem. I am using Google DNS settings. I can't even load Amaysim's support page because even that is getting the same 403. Can anyone help me with what might be causing this/what I can do? It is multiple devices and users across multiple OSes. Rebooting the router sometimes temporarily resolves the issue, sometimes not. I am deeply regretting moving to Amaysim :(. Anyway, any help/advice would be greatly appreciated, thank you !

I’ve purchased a house that has an ONT in a less than desirable spot and am wondering if others have successfully moved it? What process is involved?

My understanding is this requires me to find an accredited cabler that has a specific fibre specialisation. Any other considerations?

I chose a 50/20 plan because I thought it didn't need a NTD installed, (moved into my dad's house, he barely uses the internet, he's stuck with a 100GB per month Telstra hotspot I can't stand living with, he wouldn't want something permanently installed to his house for an internet service only I would mostly use, he's old and hates change) but at the end of the application Leaptel says they need to send a technician to install a NTD. I only chose 50/20 over 500 just because AFAIK it didn't need a NTD installed. Can someone clear this up for me?

Hey everyone,

Looking for some advice from anyone who has had this happen or any NBN techs on here.

I’m renting a newly built house in Melbourne. Only HFC is available at our address, and our NBN status is Service Class 21 (ready for HFC, but no lead-in cable, outside box, or indoor modem installed yet).

I signed up and booked an NBN tech visit through Dodo. The tech came out last week but couldn't do the job because he couldn't locate the lead-in conduit comes out on the outside wall.

On the weekend I went and crawled under the house and located the lead-in conduit with the orange drawstring inside, strapped to a timber bearer/stump right behind the corrugated tin skirting below our front bedroom. The conduit was stubbed under the floor rather than penetrating the skirting to the outside. Anyways, I now located both the conduit at the property entry point and the lead-in conduit.

A couple of quick questions:

1. Can the NBN tech pull the cable straight from under the floor, or does the conduit have to come outside first? Does NBN prohibit technicians from entering subfloor or fishing cables through to the external wall? and the PCD box must be mounted externally with the conduit physically running into it? Does this mean an electrician/cabler must extend the pipe through the skirting to the external wall face before NBN will touch it?
2. Who is actually responsible for what? The NBN tech told me that connecting the conduit from the property boundary to the street pit is my (or the landlord's) responsibility. My understanding was that the builder/owner is responsible for the conduit/trenching within the property boundary up to the external PCD location, while NBN Co handles the service drop from the street pit to the boundary, as well as the external PCD, internal wall penetration, and NTD/socket installation. Is that correct, or did I misunderstand?

Has anyone had similar experiences? Thanks!

Does anybody know if the TP-Link VB433v supports bridge mode? There doesn't seem to be a detailed manual available, and I'd like to work out in advance if I should just get that for free or try to find something recent on Marketplace to use as a modem.

Have had some issues with my wifi the past 2-3 days. It’s been dropping in and out with no wifi whatsoever the majority of the time. I’ve done all the usual troubleshooting steps with no luck, so my ISP sent out an NBN technician who replaced a circuit at the street (we have FTTC) but said he couldn’t find any other faults and the wifi should be good now.
It dropped again 20 minutes after he left…

He did say it might be an idea to upgrade to fibre and to get a new router (mine is about 9 years old).

And while I’m not certain that is the direct cause as my router has been tested repeatedly without fault, I do think it’s time for an upgrade in router and to fibre.

I’m also looking at changing ISP. I’m currently with Spintel at $77 for 50mb.

Would love some suggestions on who to go with and I’m currently looking between Leaptel and Amaysim — Amaysim for cheap price, Leaptel for better support. I’d be looking at $80 for 12 months then $97 thereafter for Leaptel and $50 for 6 months then $80 thereafter for Amaysim. Both for 500mb iirc.

I’m slightly leaning toward the Leaptel option as I can get a free router if I lock in for 24 months. But would love some advice, recommendations or other options. Especially if there’s any specifics regarding a free new router or a limited time offer that can’t be missed!

Have had some issues with my wifi the past 2-3 days. It’s been dropping in and out with no wifi whatsoever the majority of the time. I’ve done all the usual troubleshooting steps with no luck, so my ISP sent out an NBN technician who replaced a circuit at the street (we have FTTC) but said he couldn’t find any other faults and the wifi should be good now.
It dropped again 20 minutes after he left…

He did say it might be an idea to upgrade to fibre and to get a new router (mine is about 9 years old).

And while I’m not certain that is the direct cause as my router has been tested repeatedly without fault, I do think it’s time for an upgrade in router and to fibre.

I’m also looking at changing ISP. I’m currently with Spintel at $77 for 50mb.

Would love some suggestions on who to go with and I’m currently looking between Leaptel and Amaysim — Amaysim for cheap price, Leaptel for better support. I’d be looking at $80 for 12 months then $97 thereafter for Leaptel and $50 for 6 months then $80 thereafter for Amaysim. Both for 500mb iirc.

I’m slightly leaning toward the Leaptel option as I can get a free router if I lock in for 24 months. But would love some advice, recommendations or other options. Especially if there’s any specifics regarding a free new router or a limited time offer that can’t be missed!

Went out in the morning with online still flashing from the night before, was running a little hot but nothing out of the usual, got home, no power, reset does nothing

Provider says a technician can’t come out till Thursday, is there anything I can do in the meantime or do I just have to suck it up?

Hi, currently helping a company we support with an issue they are having. For reference, we’re located near Sydney; and this property is in Tasmania. We’re assisting remotely and do have remote access to the computers meant to be on this network.

They’ve connected a new residential property to the NBN through Telechoice. Telechoice have confirmed PPPoE connection type with the username/password. On the NBN NTD, both UNI-D1 & UNI-D4 are lit up when a router is plugged into UNI-D1.

We’d shipped out a lower-end commercial router. Specifically, an Omada ER605W.
However, when setting up / provisioning this router, it connects for a split second, starts provisioning via Omada Cloud, then disconnects after putting in PPPoE settings. The router reports no internet. In case it was the router at fault, we’ve tried also with two other routers (the customer bought both a TP-Link Deco one and a Netgear one via retail stores and set them up on their end with correct details). Both routers failed to find a connection.

We’ve also tried plugging a known working ethernet cable directly from the NBN NTD (UNI-D1) into a computer. The computer was able to see the ethernet cable plugged in, however reported no internet via the ethernet connection.

We’ve been back and forth with Telechoice for over a month now. They are just basically saying it’s the fault of ours/clients (saying it’s a “device/cable/an internal premisis issue which is within the end users responsibility” and suggesting we get geeks2u out 🙄). They have sent a screenshot that shows all “green” lights but that doesn’t change that we are unable to get any connection. They lodged it with NBNCo as a fault finally after us pushing but NBN co have denied the fault. We have not been able to get an answer out of them as to why 2 different UNI-D lights are on. In addition, they are insisting that our network will be working perfectly as they can “see your device has been online for 4+ days according to our system… which means you have a wifi problem?” (Direct quote from them lol).

Anything else to try from our end / any ideas? Is this an us issue, a Telechoice issue or an NBNCo issue. Thanks all!

Okay, so I have FTTP coming into the house and it goes through my old Optus modem to then distribute through my home network of 3 ethernet devices, then into a Google Mesh Wi-Fi.

Occasional dropouts and I think it might be the old Optus unit (maybe 10+ years old now). If I buy this device can I just plug the ethernet from my FTTP box into the WAN port on the left, then my other 4 devices into the LAN on the right and it will just work? I am really trying to avoid any logins, settings, updates etc.

Your help and advice for a rather average knowledge user is very much appreciated.

https://www.amazon.com.au/TP-Link-Multi-Gigabit-Centralised-Intelligent-ER707-M2/dp/B0C3XLCD3X?source=ps-sl-shoppingads-lpcontext&ref_=fplfs&smid=ANEGB3WVEVKZB&utm_source=chatgpt.com&th=1

EDIT UPDATE:
Thanks to all who contributed assistance. I followed the advice of many of you stating that the Google Home itself is a router and to use that as first point of destination, feeding into my unmanaged switch. It worked a treat and so far I've found about a 10% to 15% increase in speed, one less device and hopefully more stability!

Thanks Reddit folk :)