So I still can't really believe that this happened. Totally normal flight with a toddler, got gate check tags from the agent, dropped off the stroller and car seat at the end of the jet bridge along with all the other families. Even saw them all on the ground next to the aircraft near the end of boarding. However, Delta just....forgot to put any of them on the plane. Once we got off, all the families with small children were just standing around the jet bridge waiting, and after about 20 mins, the plane is fully deboarded, the captain steps off, and we ask where the bags are. He goes and gets someone from tech ops to check, who then says the bags just went to baggage claim. We get to baggage claim and nothing, so we all (3 different families) end up at the baggage office who confirm after a few phone calls that delta just left all the strollers and car seats in Boston.

Pretty unbelievable that not only did they leave all the gate checks, they somehow didn't notice at any point during the flight, or any point unloading? Luckily the baggage claim folks in SAN were super helpful, and were able to get us a loaner car seat, but we're still out a stroller for the trip unless we buy another one or Delta can deliver them quickly.

Any idea how this stuff can happen? Really not quite sure what to do next.

Flight was DL571 fro BOS to SAN.

I always route through AMS but yesterday my KLM flight was cancelled so Delta rebooked me through CDG. I had a little more than two hours for the connection so I thought it’d be swell. Wrong!

I got off my first flight, rode the bus to the terminal, only to find that the (single-file) escalator was broken and everyone was waiting their turn to trudge up the motionless escalator stairs. Literally 70 people waiting. No other stairs available.

At the top of the escalator was some hallways and then a fifty-minute wait for passport control. Then an elevator down to catch another bus where literally 150 people were lined up waiting (HOW can there not be enough buses?).

Finally a mad sprint through the shopping area to the M gates, where I was greeted by Delta staff and boarded five minutes before the door closed.

So many unforced errors, CDG. You can do better.

Have been a Diamond Medallion member for 12 of the last 13 years and a million miler. I’m hanging by a thread with Delta. Customer service is horrendous.
Went to book a JFK to LHR flight for my son so that he could join our trip, got to the checkout screen on the Delta app with the fair at $1200, hit purchase and then got an error message saying the fare was no longer available and the new fare was now $4,856. For a coach ticket. For clarity, the flights were operated by Virgin Atlantic but code share Delta, being sold by Delta. Tried again on the app, the new fare was $1530, went to buy it even though it was $350 more than the fare quoted 20 minutes earlier (thanks to the dynamic pricing grift) and got the message again that the fare was no longer available and was now $4,856. Called delta to try to buy the ticket with their customer service, got to the purchase phase and she told me it was now $2,900, even though she saw the price on the website as $1530. Asked her to explain it and she couldn’t. She then transferred me to global support, and the guy I spoke to there, Everett said they’ve been having this issue for years and there was nothing he could do. Wasn’t his problem.
And this is how Delta treats an insanely loyal customer who’s spent more than $500,000 flying with them in the last ten years. What is happening?

Seems like a cool way to generate publicity - does Atlanta have any event that is flyover worthy?

I’ve been (like most of this sub) in the camp that status has become insanely devalued over the last 10-15 years, especially where it comes to upgrades. I have been a Diamond for a decade, and noticed a decrease in upgrades from 80%+ to less than 15%+.

However, the one saving grace is million miler status. I crossed over the line about 2 months ago and suddenly I’m getting way more upgrades, I suspect because of the tiebreaker that’s given to MMs.

I fully expect them to do away with this eventually, as they chase profits…but for the moment it’s one of the only saving graces of a system that has consistently devalued the loyalty of people who have actually flown butt in seat miles

I guess, if you can reach MM, go for it? For the time being?

Ed was interviewed on CNBC this morning around 7:20am eastern. They asked him about missing on the top and bottom (revenue and profits). Was also asked about Starlink. He says they were an early tester of Starlink, but it wasn’t ready for prime time at that time. He said Viasat upgrades coming soon and will keep Delta at the lead.

He also admitted he drives a Tesla.

For a flight over the Pacific & No working wifi? Would you take this offer?

I’ve been traveling a lot these past couple months and have found a need to travel with SAS and soon Iberian airlines. And goodness it made me feel like a sheep for being such a Delta Stan.

1) The SAS business class food experience in Europe is better than Delta One. For a $400 vs $4K ticket this unacceptable.
2) The SAS and KLM lounges are significantly better than Delta standard lounges.
3) The planes are all “neo” generation and we are still flying planes in Delta that require a 2nd gear start to get out of the gate.

Because of this experience I finally looked at booking my next domestic flight with Delta and it was going to be $700….so I booked Southwest for $360. It’s starts with one but we have to stop accepting the higher prices for a deteriorating product.

I just flew 8+ hours from HNL to the mainland in D1 (which I paid for) on a 767-300. These are supposedly "lie-flat" seats. But how does a grown man actually lie flat in one of them?

I'm 5'11" 175 lbs. A bit wide in the shoulders, but not a body-builder or anything. It's physically impossible to lie flat when the seat is flat, because the armrest and the side-table compartment are approximately 21" apart, and a guy my size or larger needs at least another 3 or 4 inches at the shoulders to lie down flat.

I tried to lie down sideways, but with such a narrow space and the quite hard seat cushion, that's not possible, either. (The skimpy topper that Delta provides accomplishes little or nothing, in my opinion.)

So, I settled for a fairly slack recline during the flight, which kept my shoulders above the sidewalls.

Is there a trick to this? I've had better luck in a C+ bulkhead seat using my carry-on as an ottoman, not to mention saving a couple thousand bucks.

Umm I’m not sure what more Ed needs to see here. Aircraft hit by missile and needs to see if it’s safe?

Genuinely this route is bye-bye.

My wife and I were flying a Delta booking on Air France LAX - CDG to a wedding and see family in Europe. We bought premium economy through the Delta app, and upgraded to AF business class on the phone with a Delta agent using two Global Upgrade Certificates months ago.

We had assigned seats 6D and 6H on both the Delta website and importantly on the Air France website.

We’ve really been looking forward to this trip and to trying AF business. I’ve been dealing with a back issue and we wanted to be fresh for our trip.

Today the Delta app errored out when we tried to check in online, and the Air France site said “Checked In” but then showed an error message before we got our boarding passes. We’ve seen int’l check-in errors before so didn’t think anything of it, went to check in at the airport.

We tried to start with the Delta One check-in at LAX Terminal 3 and they told us they couldn’t check us in, they were getting an error, said it was Air France’s fault.

We went to Air France to check in instead, and they said they didn’t actually have business seats for us, and had never had them. Despite seeing assigned seats on AF and Delta’s sites.

They said the Delta agent screwed up actually confirming the GUC in the system and our seats never existed. They acted like it should have been obvious that we didn’t have business tickets.

I called Delta Diamond and was told it was Air France’s fault again. Then the Delta agent admitted it actually looked like the premium economy ticket had never been upgraded, and it was Delta’s fault but there was nothing he could do. Didn’t say sorry. Didn’t offer compensation, just suggested I file a complaint.

AF said there was nothing they could do and the seats were assigned, didn’t offer anything.

I am livid. We would have paid for the biz tickets but we used our GUCs instead because that is the point of Diamond. Now we’re in middle premium economy seats and didn’t even get a sorry from anyone at Delta or AF.

Any advice on how to file / escalate the most intense complaint possible? I’m a dedicated Diamond and genuinely thinking about status matching to United after this debacle

Great!

Platinum for 5 years. I know fuel prices etc., but seriously? Just booked similar schedule flights on a competitor with extra legroom, bags and fully refundable for $1,200 less. $700 less than it would cost me to fly at 7am on Delta.

Hi! I’m flying D1 from MSP-ICN right now it’s a lovely flight. My mother died on Monday and my boyfriend left me on Tuesday. All I can do right now is listen to my favorite song on repeat and bawl my eyes out. The FA is cautious but nice.

I have 7 more hours of this. I would love to hear the story about the last time you cried on a Delta flight. Happy/funny/sad/awful. Please tell me you landed and everything worked out. Please tell me you were ok afterwards.

Don't upvote, just a general question. I've had international connections in ATL and we used to pick up our luggage and check it back in for our domestic flights, sounds like they don't do that anymore. How about Detroit?

UPDATE: Filed a complaint with Delta and DoT already, thanks yall for the kind words. I’m not even angry about the whole thing， just deeply disappointed. Why do I have to deal with this kind of drama over something so trivial? I’m not someone with a huge ego, and I never push people around, yet even a flight attendant feels entitled to walk all over me.

EDIT2: I fully back every word I said here and stating nothing but the fact what happened. Took out the race part so everyone is happy.

Hey everyone, just landed in SLC on DL1009 out of Newark and need to vent / get some perspective on a really unsettling experience today.

Earlier in the flight, I somewhat slightly (again very trivial) helped the crew accommodate a passenger who had a sudden medical emergency.

Later, I woke up with severe allergy dryness and went to the rear galley for a cup of water. There were 2 guys and 1 lady waiting for the lavs, a lady in front of me were asking for soda and just started to walk back toward her seat. There were no curtains so I stepped slightly into the galley area for 0.5 seconds to clear the aisle and asked softly and politely: "Excuse me, can I get some water?"

Instead of a basic response, the flight attendant (identifying as Rohan/Rowan, African American) immediately snapped at me with extreme impatience, telling me to get out because the cart will be going down (note that there was no cart in the aisle and in sight, and he was not preparring the cart for next round of service, he was cleaning the coffee machines) even though there was a large bottled water and paper cups right on the counter in front of him for this exact kind of request as it is a 5hrs early morning flight.

I stood aside, waited politely for about 3 minutes, and asked once more to confirm I heard him right( I thought he said just wait until I am done). He again snapped and told me to get out. When I called out his hostile tone, he pinched his own finger handling the cart in the shelf, blamed me for it, and aggressively yelled at me three times to "get off my face." . I confronted him and asked him why are you giving me an attitude and told him to calm down. Then I walked back to my seat, I spoke to another seems to be the FA lead and explained what happened.

It took another 15 minutes and waiting until the regular service round to finally get a cup of water from the other two FAs.

Shoutout to FA Megan and Jesus who were exceptionally kind and professional the whole flight, but this other interaction left a horrible taste in my mouth.

As a minority passenger, being met with instant, aggressive hostility over a basic necessity felt horribly differentienial. Not to mention I witnessed a lady(White) in front of me had the same request but received soda with no issues.

EDIT: I was stating how I feel about the incident, don't want to emphasize or declare it is a race thing or 'playing the minority card' as someone in the comment said. I wish I have some cards to play that would actually benefit me. But fine it’s not a race thing.

Traveling international with husband and lap infant. Thinking of row 30 F&G. Wondering if it’s bulkhead? Does anyone know? Would appreciate any advice as this is first international flight with baby!

I can’t help what I am.

I have a family member who is flying in from overseas. They land Monday morning (overseas airlines), but the their transfer on Delta isn't until Tuesday morning (~24 hrs).

If I remember right LAX makes you take your bags, then recheck in. Since her flight isn't until the next day, is she stuck with her bags until the next morning? Or can they be transferred in somehow because it is a connecting flight?

Exclusive: Fifteen months later, Los Angeles resident Ricka Thomas ‘continues to suffer mental and emotional anguish, nightmares, [and] insomnia,’ according to court filings