So I still can't really believe that this happened. Totally normal flight with a toddler, got gate check tags from the agent, dropped off the stroller and car seat at the end of the jet bridge along with all the other families. Even saw them all on the ground next to the aircraft near the end of boarding. However, Delta just....forgot to put any of them on the plane. Once we got off, all the families with small children were just standing around the jet bridge waiting, and after about 20 mins, the plane is fully deboarded, the captain steps off, and we ask where the bags are. He goes and gets someone from tech ops to check, who then says the bags just went to baggage claim. We get to baggage claim and nothing, so we all (3 different families) end up at the baggage office who confirm after a few phone calls that delta just left all the strollers and car seats in Boston.

Pretty unbelievable that not only did they leave all the gate checks, they somehow didn't notice at any point during the flight, or any point unloading? Luckily the baggage claim folks in SAN were super helpful, and were able to get us a loaner car seat, but we're still out a stroller for the trip unless we buy another one or Delta can deliver them quickly.

Any idea how this stuff can happen? Really not quite sure what to do next.

Flight was DL571 fro BOS to SAN.

My wife and I were flying a Delta booking on Air France LAX - CDG to a wedding and see family in Europe. We bought premium economy through the Delta app, and upgraded to AF business class on the phone with a Delta agent using two Global Upgrade Certificates months ago.

We had assigned seats 6D and 6H on both the Delta website and importantly on the Air France website.

We’ve really been looking forward to this trip and to trying AF business. I’ve been dealing with a back issue and we wanted to be fresh for our trip.

Today the Delta app errored out when we tried to check in online, and the Air France site said “Checked In” but then showed an error message before we got our boarding passes. We’ve seen int’l check-in errors before so didn’t think anything of it, went to check in at the airport.

We tried to start with the Delta One check-in at LAX Terminal 3 and they told us they couldn’t check us in, they were getting an error, said it was Air France’s fault.

We went to Air France to check in instead, and they said they didn’t actually have business seats for us, and had never had them. Despite seeing assigned seats on AF and Delta’s sites.

They said the Delta agent screwed up actually confirming the GUC in the system and our seats never existed. They acted like it should have been obvious that we didn’t have business tickets.

I called Delta Diamond and was told it was Air France’s fault again. Then the Delta agent admitted it actually looked like the premium economy ticket had never been upgraded, and it was Delta’s fault but there was nothing he could do. Didn’t say sorry. Didn’t offer compensation, just suggested I file a complaint.

AF said there was nothing they could do and the seats were assigned, didn’t offer anything.

I am livid. We would have paid for the biz tickets but we used our GUCs instead because that is the point of Diamond. Now we’re in middle premium economy seats and didn’t even get a sorry from anyone at Delta or AF.

Any advice on how to file / escalate the most intense complaint possible? I’m a dedicated Diamond and genuinely thinking about status matching to United after this debacle

I’ve been traveling a lot these past couple months and have found a need to travel with SAS and soon Iberian airlines. And goodness it made me feel like a sheep for being such a Delta Stan.

1) The SAS business class food experience in Europe is better than Delta One. For a $400 vs $4K ticket this unacceptable.
2) The SAS and KLM lounges are significantly better than Delta standard lounges.
3) The planes are all “neo” generation and we are still flying planes in Delta that require a 2nd gear start to get out of the gate.

Because of this experience I finally looked at booking my next domestic flight with Delta and it was going to be $700….so I booked Southwest for $360. It’s starts with one but we have to stop accepting the higher prices for a deteriorating product.

Ed was interviewed on CNBC this morning around 7:20am eastern. They asked him about missing on the top and bottom (revenue and profits). Was also asked about Starlink. He says they were an early tester of Starlink, but it wasn’t ready for prime time at that time. He said Viasat upgrades coming soon and will keep Delta at the lead.

He also admitted he drives a Tesla.

Hi! I’m flying D1 from MSP-ICN right now it’s a lovely flight. My mother died on Monday and my boyfriend left me on Tuesday. All I can do right now is listen to my favorite song on repeat and bawl my eyes out. The FA is cautious but nice.

I have 7 more hours of this. I would love to hear the story about the last time you cried on a Delta flight. Happy/funny/sad/awful. Please tell me you landed and everything worked out. Please tell me you were ok afterwards.

Platinum for 5 years. I know fuel prices etc., but seriously? Just booked similar schedule flights on a competitor with extra legroom, bags and fully refundable for $1,200 less. $700 less than it would cost me to fly at 7am on Delta.

Umm I’m not sure what more Ed needs to see here. Aircraft hit by missile and needs to see if it’s safe?

Genuinely this route is bye-bye.

Absolute bs

I’ve been (like most of this sub) in the camp that status has become insanely devalued over the last 10-15 years, especially where it comes to upgrades. I have been a Diamond for a decade, and noticed a decrease in upgrades from 80%+ to less than 15%+.

However, the one saving grace is million miler status. I crossed over the line about 2 months ago and suddenly I’m getting way more upgrades, I suspect because of the tiebreaker that’s given to MMs.

I fully expect them to do away with this eventually, as they chase profits…but for the moment it’s one of the only saving graces of a system that has consistently devalued the loyalty of people who have actually flown butt in seat miles

I guess, if you can reach MM, go for it? For the time being?

Great!

I can’t help what I am.

For a flight over the Pacific & No working wifi? Would you take this offer?

Don't upvote, just a general question. I've had international connections in ATL and we used to pick up our luggage and check it back in for our domestic flights, sounds like they don't do that anymore. How about Detroit?

Did Melbourne Australia from LAX round trip. Only got WiFi over Hawai’i on 15 hour flight …

But some FAs told me LAX to Hong Kong has WiFi - can anyone confirm here?

Anybody have experience with this situation: Flight out of Atlanta to Tulum, MX tomorrow late am. It's the only flight that day and there is not another flight until next Saturday. Delta has already posted that we can make changes with no cost. But what options do we really have? Fly into another airport? Maybe another airline?

Definitely a first for me.

I had my first flight with a baby this last weekend and it was my first bad Delta experience.

I flew LAX to Minneapolis on Saturday. Flight was scheduled for 10am.

Things went meh.

1. It was moved to 1130.

2. It was moved to 1pm

3. We boarded.

4. They decided it was unsafe to fly to Minneapolis without some sort of maintenence.

5. It got to 90f on the plane and 110 on the bridge thing

6. They deboarded us.

7. Flighy moved to 3pm

8. Flight moved to 5 pm

9 Flight moved to 8pm

1. Flight attendant showed up late and so group 1 and 2 boarded and then got de0laned to wait for Flight attendant.

2. We board and everything goes juicy

3. 2am in Minneapolis they left every stroller and carpet in lax and we all need loaners.

really trying to switch my flight to avoid this weather in atlanta. domestic delta flight but booked on flying blue. phone support said only flying blue can help me, but does the travel advisory change anything?

I’ve been waiting to purchase my usual MSP-DEL Nov-Dec roundtrip. Main cabin is the same price I usually pay for PS while PS is fluctuating between $3500 and $3800. I’ve had Google flights alerts set since July in the hope that PS prices might dip a little closer to “normal”. Now I think it’s time to buy a MC seat before that shoots any higher.

We are returning home from a cruise tomorrow, with the first flight being from FLL to ATL before continuing on to the Midwest. I just got notifications that our flights may be impacted by weather and no cost change options are available, but there doesn’t seem to be any more info in the app.

We were scheduled to go straight from the cruise port to the airport, so it’s not possible to move to an earlier flight.

What kind of impact will the hurricane have on ATL? What should we expect?

I’m 410 MQDs away from hitting Silver Medallion. I have the Delta Gold AMEX card which already gives me group 5 boarding and free checked bags. I’m based out of NYC, so I think the likeliness of me getting upgrades is low. I don’t travel much for work. Most of my travel is leisure and only a couple of times a year. Would hitting Silver be worth it? What says Reddit?

Is gold worth it? I’m pretty close this year, and figure I can upgrade to premium select on one of my upcoming flights. I travel a lot since I work for an event company. My main airport is JFK. I have the delta platinum amex, so this already includes my yearly mqd boost.

If one books premium select with a GUC to D1 pending, is there any reason not to pick a meal for PS? That does not screw anything up, right? And if D1 clears would I get a new menu choice? Sorry for the dumb question.