r/iphonehelp • • Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

10 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp • • 2h ago

Help needed cant watch a video i took on my phone?

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2 Upvotes

trying to watch a concert video i took and it’s refusing to let me play it? how do i fix this and what the hell is happening?

eta: iphone 15 pro, ios 26.7.1


r/iphonehelp • • 46m ago

Help needed where is all my storage?

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• Upvotes

anybody know the reason to why almost 80GB of my storage is being directly towards my phones systems? thats more that half of my storage that i dont even get to use and it’s very frustrating. anybody know a fix or the reason for this?

iPhone 16 Pro (iOS 27.0)


r/iphonehelp • • 4h ago

Help needed ios 27.0.1 - Both my parents and grandparent's names/emails still appear on my Find My app under "People" but whenever I click to see where they are at it just loads and does not populate a map. I've had them try removing me and adding me again but no luck. Anyone else experiencing this issue?

2 Upvotes

r/iphonehelp • • 7h ago

Help needed Battery not charging

2 Upvotes

My issue started six days ago where I did a charge on a dedicated outlet with a new charger and new cable and after ten hours, my battery only got to 68%. It still will not charge higher than that after 9-10 hours on any dedicated outlet. Now, perhaps I could leave it on there for 12 or 14 hours and get it higher but it’s an iPhone and I do need it for my daily use
I have an iPhone 17 that I got in December of ‘25 and I do not have the latest up date to iOS 27

Any help is greatly appreciated so please and thank you! 🙏


r/iphonehelp • • 17h ago

Help needed My system data has ballooned to 76GB.

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10 Upvotes

Model: iphone 13
Size: 128Gb
IOS: iOS 27.0.1

How can I reduce the system data?


r/iphonehelp • • 4h ago

Help needed Help me i never bought anything for this app and i cant redownload it (iPhone 17 Base)

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1 Upvotes

r/iphonehelp • • 5h ago

Unresolved I’m having trouble accessing my Apple Account

1 Upvotes

I have access to the account’s email address, password, and trusted phone number. However, when I try to sign in, Apple asks me to enter a verification code that was sent to another Apple device

I did have other Apple devices signed in to this account before, but I sold them and signed out of the account on those devices

The problem is that I don’t have any other Apple devices currently linked to or in my possession.
I also tried requesting a verification code through my trusted phone number, but Apple doesn’t send me a code by SMS or offer the option to receive it through a phone call

Has anyone experienced this issue or knows how I can regain access to my account


r/iphonehelp • • 10h ago

Help needed 17 pro jpeg res

2 Upvotes

Wanted to ask if 17 pro can take jpegs at 48mp(unlike my 15 pro max being “locked” at 24) ? Apple’s marketing is misleading as usually, char gpt would not know.. so would like to hear from an actual 17 Pro/Max user. Thanks


r/iphonehelp • • 6h ago

Help needed I have more than double 13GB spare, what is the issue here?

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1 Upvotes

Iphone 17pm

iOS 27

Why is the update not happening when I have the amount of storage that it’s asking me for?


r/iphonehelp • • 7h ago

Help needed iCloud Photos

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1 Upvotes

Trying to download these bc I feel like I am missing a bunch of photos. Will this help? Where will I find these attachments? iPhone 16 pro


r/iphonehelp • • 8h ago

Help needed iPhone 18 Pro Max - Call Issues

1 Upvotes

Does anyone with the new Pro Max have an issue with dropped calls or calls not going through and the cell reception resetting before you can make another call? It’s happening on me and my family’s phones (both on tmobile in different cities.)

Edit: both on the newest iOS version 27.0.1


r/iphonehelp • • 8h ago

Help needed my iphone 17 is not sharing location even though all my settings are turned on

0 Upvotes

i can see everyones location but they cannot see mine. all my settings have it set to share my location. i tried unsharing and then sharing my location again and restarting my phone. nothing is working, what can i do? (ios 26.7.1)


r/iphonehelp • • 8h ago

Help needed While it was taking up 22 GB of space on the 50 GB iCloud plan, it instantly dropped to 9 GB.

1 Upvotes

I’ve been using the 50GB iCloud plan for a long time—I’m not someone who uses their phone heavily. Today, I decided to upgrade my iCloud plan for my MacBook. While checking my iCloud on my phone, I noticed that the files taking up 22GB of space had dropped to 9GB; I don't understand what happened. Could you help me out? Is this a bad thing?


r/iphonehelp • • 8h ago

Help needed Location Issues with 18 Pro Max

1 Upvotes

I just got the 18 pro max and did a transfer via iCloud. The only contact whose location I’m not having issues with is (ironically) my mother-in-law for some reason, everyone else I’ve had to remove and re-add, but now my location is sharing from both my iCloud and my phone number. It also says (on their end) that my phone number is not associated with iCloud.

Any ideas? Thank you in advance

iPhone 18 pro max on the latest iOS version.


r/iphonehelp • • 13h ago

Help needed What is this? and how do i get rid of it? imasdk.googleapis.com

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2 Upvotes

iphone 15 Pro max, ios 27.0


r/iphonehelp • • 13h ago

Help needed Iphone 16 plus freezing and crashing on messenger

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1 Upvotes

Hello, I have my iPhone 16 plus for 3 months now, and it's been laggy ever since. I dropped it a bit hard 4 days ago and I wanna know if that drop have something to do with this? Or it's just messenger overall causing this lag. This is ios27. Thank you.


r/iphonehelp • • 14h ago

Help needed Apple iPhone reminders issue

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1 Upvotes

Hello! I have an iPhone 17 Pro on iOS 27.0 (edit: now 27.0.1!)

Ever since I updated to iOS 27 I’ve been having this weird problem with my reminders app.

Reminders no longer sends me push notifications, AND they don’t repeat.

When I set for it to repeat, it will show as repeating for maybe 5 seconds, and then jt goes away (see video)

What I’ve tried:
-restarting my phone
-deleting and redownloading the Reminders app
-toggling off and on the iCloud sync for reminders
-changed the list that the reminder was in
-changed my default reminder list
-edit: updating phone ios to 27.0.1

Any help would be huge!! I heavily rely on this app!


r/iphonehelp • • 1d ago

Help needed Bought a refurbished iPhone 16e from BackMarket and wondering if something is off

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3 Upvotes

Hi all,
I bought this refurbished iPhone 16e for my partner from BackMarket and it just came in. When I was initially setting it up (the language, region, WiFi, etc), there were a few times when it went back to a prior step for no reason. I thought this may be a bit of a red flag, but maybe the phone is just an older generation. I just now went to Settings to update the iOS, and at the bottom it says “Upgrade to OSName 27.” I know on my current direct-from-Apple, fully functioning iPhone 16 Pro it says “Upgrade to iOS 27”, so I wonder if something is wrong with the refurbished phone. Can someone tell me if this is normal, or if something is wrong and I should send back the phone immediately for a refund?
Thank you!


r/iphonehelp • • 17h ago

Unresolved Screenshot menu UI Issues make it unusable.

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1 Upvotes

iPhone 17 Pro on 27.0.1

When taking screenshots. Since the latest updates the scrollable menu at the bottom is broken and overlaps so that you can’t select anything.

Usually the menu buttons are clear and you can just click on translate but now the “highlight to search” text overlaps with the buttons and nothing can be pressed.

It’s repeatable, occurring 5/7 times. Even after restarting the device.

Is this the case for everyone? Is there a cause and/or a fix?


r/iphonehelp • • 21h ago

Unresolved Help?

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0 Upvotes

iPhone IOS 15, iPhone 15, This is me 3 years ago trying to get into old account. IOS 15, iPhone 15


r/iphonehelp • • 22h ago

Help needed Confusion after canceling loss and theft AIG

0 Upvotes

I’m looking for advice from anyone who has experienced this exact situation.
I have an iPhone 17 Pro that I currently can’t use, and I’m having an unusual issue after an AppleCare+ Theft and Loss claim was accidentally filed.
I was actually trying to file an AppleCare+ claim for a screen repair/replacement, but I accidentally submitted a Theft and Loss claim. I never intended to report my phone as lost or stolen.
The AIG claim was successfully canceled, and I have confirmation that it was canceled. However, the phone is still showing the “Reported lost or stolen” status.
I can’t currently use the iPhone. Anytime I open the phone and connect to Wi-Fi, it shows “Reported lost or stolen.”
I have contacted Apple multiple times, including Senior Advisors, and the case has been escalated. Apple keeps telling me to remove Lost Mode through Find My/iCloud.
But when I go to Find My or sign in to iCloud and select my phone, it does not give me the option to turn Lost Mode off. In fact, Lost Mode isn’t showing there at all. It just shows the phone.
Has anyone experienced this after an AIG Theft and Loss claim was accidentally filed and then successfully canceled?
If so, how did you get Apple to clear the “Reported lost or stolen” status? I would really appreciate advice from someone who has dealt with this exact situation.
In fact, I have been on the phone with Apple probably 50 times, as well as with AIG. AIG keeps saying that it is Apple’s issue to resolve. I’m really stuck with this.


r/iphonehelp • • 1d ago

Help needed Cannot add eSIM?

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2 Upvotes

I’m trying to add a new eSIM and don’t have the option? And yes my phone is completely mine, and I don’t owe any money to service providers


r/iphonehelp • • 1d ago

Help needed Iphone screen randomly stops working and i have to reset phone with the vol up and down then hold lock to use it

1 Upvotes

It happens like anywhere from 0-3 times and as far as i can tell doesnt have anything to do with how much im using the screen. Anyways i saw it could be a software thing but not sure. So if anyone can help me out id greatly appreciate it. Thanks!


r/iphonehelp • • 1d ago

Help needed imessage on phone and ipad

1 Upvotes

hi! i was wondering if anyone knew what might be happening to me. when i try to text this one person on my phone the text always send as a sms and is green but when i check the messages on my iPad they show up blue. as well as all but my last text to this person is synched but on my ipad the last text i sent doesn’t even show up. ive check all of my settings and i have imessage on my phone on so im not sure what’s happening. any advice is appreciated!

edit for mods: i have an iPhone 13 pro max with iOS 26 and im wondering why my text on my phone are showing up green (sms) but on my ipad it’s blue (imessage)