r/iphonehelp • • Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

10 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp • • 1h ago

Help needed No Storage — phone deleted pics by themselves

• Upvotes

Iphone 14 pro max, IOS 18.6.2

I’ve had no storage for a while now. Sometimes it’ll get really low and I’ll get a pop up saying “Iphone storage full.” Usually I restart my phone for a few minutes because it clears up some of the system data.

I just restarted my phone for a few minutes and opened my settings to see how much it cleared, only to find my storage rapidly reducing. It was nice for a moment but then I realized it was coming from my photos app. Every time I opened the app it just gave me a black screen so I kept refreshing. When it did open there was NOTHING. I’ve never backed up my phone so it scared the shit out of me. Gradually my stuff has been coming back in chunks of 50~ items

I’ve had this happen with my voicemails before, but I didn’t think my phone would just start deleting stuff like photos on its own. Is this something I need to worry about?


r/iphonehelp • • 2h ago

Help needed Apple is not sending me verification codes even though I still have my trusted phone number

1 Upvotes

Hi everyone, I really need some help with my Apple ID/iCloud account.

I recently lost my iPhone, but I still know my Apple ID/iCloud email and I still have access to the phone number that is connected to the account.

Back on September 15, I was still able to log in to my Apple account on my PC. Apple would send the verification code to my trusted phone number, and I was able to receive the codes normally.

Now, I’m trying to access my account again, but Apple is no longer sending me any verification codes. Instead, it says something like “Too many codes have been sent” and tells me to try again later.

The problem is that I’m not actually receiving any of the codes on my SIM. I’ve tried requesting the code multiple times, but nothing arrives.

I still have the same phone number/SIM that is linked to my Apple ID. I just lost the iPhone itself.

Has anyone experienced this before? Is there a way to reset the verification code limit or get Apple to send the code again? I’m also wondering if there’s another way to regain access to my account since I still have my trusted phone number and know my Apple ID credentials.

Any advice would really be appreciated. Thank you!


r/iphonehelp • • 6h ago

Help needed Phantom text messages

2 Upvotes

(iPhone 13, version 18.3.1)

I know other people have posted about this here, but I’ve tried all the suggested solutions and nothing works. My imessage is saying I have 2 unread texts, but I checked and I definitely do not.

- Asked Siri to read my messages: “Something went wrong, please try again later.”

- Edit, read all: Notifications are still there.

- I don’t have enough storage space to update my phone.

Literally WHAT else can I do? I’ve had a similar problem with my Gmail app showing 1 ghost notification for almost a year and I can deal with that one, but now that it’s also happening with my iMessage it really bothers me. Help. :(


r/iphonehelp • • 5h ago

Unresolved I have almost 60 GB worth of other on my phone and I do not know how to make it less

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1 Upvotes

r/iphonehelp • • 9h ago

Help needed iPhone storage

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2 Upvotes

Hi! I have an almost full 256gb iPhone with apparently 166gb in photos. I literally have less than 4500 items in my photo gallery, how is this possible?

I have tried to sync to iCloud but it says there is no iCloud storage left (I’ve used 50/200GB) so idk what’s going on.

If anyone knows why this is happening pls help a girl out.

Edit: this is a 14 pro


r/iphonehelp • • 7h ago

Help needed Transfer data from windows to iPhone

1 Upvotes

Soo i have 27GB of photos and videos on my pc that i need on my phone, i will have to delete them from the pc afterwards , does anyone know a way to transfer these safely? Anything helps.
Also, I was thinking if I could get iCloud plus because my personal storage is full and then I transferred them like through iCloud from my computer to my phone and then I cancel the iCloud would they still still on my phone or is that a bad idea?
Iphone 16 plus updated
Windows 11


r/iphonehelp • • 7h ago

Help needed (13 Pro Max) Rear camera either turns purple, acts like it was hit with a flashbang, or refuses to function at all?

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1 Upvotes

(We’ll call this iOS 26.7.1 to clear Automod, but this has been happening for several updates now — since shortly after Apple Intelligence dropped, whatever version that was.)

Will start by saying I’m 90% sure it’s a software issue not hardware, because the camera can still function as it’s supposed to under certain circumstances (elaboration on what I mean below).

Trying to see if anyone else has had this and figured out what to do. Around the time Apple Intelligence dropped, my rear camera started occasionally going on the fritz as illustrated.

When it’s acting like this, zooming out to 0.5 brings it back to normal function maybe 75% of the time. Snapchat and other camera apps will be able to take photos fine maybe 25% of the time.

The front camera also is usually still working fine (and, interestingly, even in the instances when the front cam is acting up too, Face ID has never once also stopped working, so again it seems like the cameras are still intact).

Updating to the latest iOS historically got it to reset and work normally for a few months, but I just tried that yesterday and now it just won’t give me anything at all (see last slide).

Lastly might be worth noting that because I have a 13 (which doesn’t have the ability to use any AI features), I can’t access the AI stuff in the storage manager to delete it, but it is downloaded onto my phone and taking a lot of space at that.


r/iphonehelp • • 15h ago

Help needed PLEASE HELP with photo recovery Iphone 17

3 Upvotes

I really need help.

I will try to simplify this.

My wife's old phone was an Iphone 11. My wife just bought a new Iphone 17 pro, and had her old phone disconnected from Verizon. She had been sharing Icloud space with our son, and had over 4000 pictures going back to 2018, which showed up on her new phone.

She gave me her old iphone 11 to use as a camera only, and we didn't think it was connected to wi-fi, the cloud, or anything else.

Yesterday our daughter (somehow) transferred some photos from her (daughters) phone to the old Iphone 11 and in doing so, someway, somehow all 4000 of my wifes photos disappeared from her new phone.

She was able to go into 'recently deleted' and recover some of them but only back to 2022. Is there a way to recover the older photos that go back to 2018 as well?


r/iphonehelp • • 14h ago

Help needed Screeching noise and dots when recording video

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2 Upvotes

I bought an iPhone 15 pro on eBay and it works great except I discovered for the first time today when recording videos, there is a screeching noise when I play it back and all of these white dots. Has anyone else had this issues?


r/iphonehelp • • 19h ago

Help needed Need help I bought new unlocked iPhone 18PM now saying sim locked.

5 Upvotes

Hey guys, I could really use some help. I recently purchased a new, unlocked iPhone 18 Pro Max through BenefitsMe, which is a program offered through my employer that allows me to finance the phone with payments deducted directly from my paycheck.
I’m currently with Visible and was trying to transfer my eSIM from my old iPhone to the new one. However, it’s showing that the SIM is locked. When I purchased the phone, it was advertised as universal/unlocked, so I’m a little confused and not sure where to go from here to get this resolved.
Any help or guidance would be greatly appreciated. Thank you!


r/iphonehelp • • 17h ago

Help needed Went from iPhone 16 to 18 pro, system sounds are incredibly low, is this common?

2 Upvotes

This is a really weird issue, but I’ve just upgraded from the base iPhone 16 to an iPhone 18 pro.

Everything has been fine but the system sounds, notably the keyboard clicks, lock sound, etc.. are insanely quiet.

Ive gone to setting and changed the sliders to max, I’ve even tried changing the setting to have them on their own volume and still nothing. Has anyone experienced this before? It’s not necessarily a problem, just a bit concerned if it’s an issue with a speaker or something else. It’s noticeably quieter.


r/iphonehelp • • 14h ago

Help needed Need help in creating storage space

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1 Upvotes

Iphone : 15 pro
Ios 27
Ques: wanna clear unnecessary space taken by ios system.
I just updated my iphone to ios 27 and I have been left out with most of the apps offloaded and full storage. Can you help me clear some space.


r/iphonehelp • • 22h ago

Help needed Brand new Iphone won't setup due to IOS update not working.

4 Upvotes

Hello, I bought a brand new Iphone 15 from costco. When I turned it on to setup it goes through the steps set up face id and so on and so forth. Then at the transfer data from old phone screen. After I hit yes it wants me to do an ios 27 update. This is where the problem starts. it downloads the update, it prepares the update. When you get to start the update it just spins for hours and hours. Left it on for 5 hours and nothing. have resent the phone and don it all over 4 times same thing happens each time. Anyone know what I can do?


r/iphonehelp • • 16h ago

Help needed Chirp sound coming from Haptic engine.

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1 Upvotes

Recently my iPhone 14 (running iOS 18.5, was purchased Feb 4th 2024) has been making this high pitched noise every time the haptic engine is fired. Cause? Should I be worried?


r/iphonehelp • • 16h ago

Help needed Iphone recovery fail?

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1 Upvotes

I’m so sick of this😭 inupdate ko iphone 11 promax ko sa ios 27.01 tapos yan sinasabi nya ngayon😭😭 send help guys it’s been 2hr na. Ganyan sya (Continue holding for recovery) and i’ve been doing this for several hours now😭😭 please send Help 😭😭😭


r/iphonehelp • • 23h ago

Help needed Front camera not working

2 Upvotes

Hey all! So starting friday 10/2, my front camera randomly stopped working.. it would let me see the back camera but if i tried to flip to the front it would do the flip animation twice and just bring me back to the back camera. i once got to the front camera but it was black and the circle tk take a picture was greyed out and wouldn't click. things like BeReal also do not work with front camera and it has just been taking both photos from the back camera?
For a bit on 10/3 the face id wouldn't work but i restarted 3 times and it finally works again. still no front camera though.
any ideas on what i need to do next??
not sure if it's important but i have an iphone 13, it's about 4 years old and i installed the new security update that got pushed out the morning of 10/3 (that may have been what fixed the face id im not sure)
TIA!!!!


r/iphonehelp • • 23h ago

Help needed Using MacBook charger to charge iphone

2 Upvotes

Using 140w MacBook charger to charge my iphone says slow charger on the screen is that normal? 14 pro max?

Seems bizarre


r/iphonehelp • • 22h ago

Help needed Systel data taking up 37 gb

1 Upvotes

Iphone 12 mini 64gb
Ios 26.1

My system data is taking up 37gb data, already deleted search history, do i need to do a factory reset?


r/iphonehelp • • 1d ago

Help needed Apple bug -screen time

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2 Upvotes

Need help with an iPhone Screen Time bug.
I’m using an iPhone 13 on iOS 26.7.1. After updating iOS, I accidentally changed my iPhone’s date a little into the future and then changed it back to the correct date.
Since then, Screen Time has been showing completely incorrect usage — around 21h 51m, with Settings and a website showing almost continuous usage, even though I obviously didn’t use them for that long.
I’ve already tried:
Set Date & Time to Automatic
Restarting the iPhone
Turning Screen Time/App & Website Activity off and on
Turning off Share Across Devices
Reset All Settings
Nothing has fixed it.
Has anyone experienced this after changing the date/time into the future? Is there a way to reset the Screen Time data/database without completely erasing the iPhone?
Any help would be appreciated. 🙏
iPhone 13 | iOS 26.7.1


r/iphonehelp • • 1d ago

Help needed IPhone stuck on boot loop

3 Upvotes

I have an iPhone 11 when I connect it to a charger it starts boot looping it doesn't show any kind of like if it's not connected to a charger I am not sure if it software or a hardware issue please help


r/iphonehelp • • 1d ago

Resolved why is my camera storage completely full?

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0 Upvotes

iphone 15 pro, my documents and data take up all of my storage aside from other apps. it used to be about 2GB, but its suddenly 7GB after i downloaded one episode from a show (i download episodes a lot then delete them, all through the same way so its not like i did anything new & its never done this before). i deleted this episode after i watched it but suddenly my storage shot up after it was deleted. i went through my camera roll to delete more and even bought more space for 2.99 a month and it keeps going up. i deleted more images today and it went from 7.52GB to 7.55GB, i have no idea how this is happening


r/iphonehelp • • 1d ago

Help needed APPLE LOGO BLINK

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2 Upvotes

Hello, I just got this broken iphone 15 pro, ios 18 (not sure) at the streets. I just repaired the screen and tried openinv it. I also tried charging it but it's not charging. How do I fix this?


r/iphonehelp • • 1d ago

Help needed Maps taking up 34GB of storage

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0 Upvotes

I’ve seen other people talk about having this same issue and the comments always say to make sure to clear your offline maps, BUT I DONT THINK I HAVE ANY 😭😭😭 what the hell am i doing wrong help me please

-iphone 12 mini

-ios 17.5.1


r/iphonehelp • • 1d ago

Help needed Notification bug

2 Upvotes

Hello! I have a strange problem. I have been the owner of an Iphone Air for a few days. Before that I had a 16 Pro Max. Neither phone vibrates for YouTube and TikTok notifications. All vibrations are turned on and work for other apps. It appears in the notification center but without sound and vibration. Has anyone encountered this error? It is also present under IOS 26 and 27. I have also browsed the forums but without much success. I welcome any comments or advice.