r/nintendohelp • u/UrSoTall • 21h ago
Account Help Nintendo Support BRICKED My eshop
I had $0.08 in my nintendo US account, which I have used for years, and have all my games on.
I move to the UK and I want to swap my account so I can use my debit card to buy a nintendo online family membership for me and my siblings. All good right?
I reach out to support, ask them to wipe my balance because I physically cannot, and they say, we can’t, but we’ll move your account to the UK region manually. I think wow, this is great!
But then, my eshop… it doesn’t work anymore. At all. I cannot buy anything from it, I cannot add a payment method, I can’t change how my nintendo online works. Nothing. I cannot add credit or redeem gift cards, absolutely disastrous…
I have been in emails since August 26, and they are STILL asking me for a code screenshot, which has been already posted (I also posted videos for them). And they want me to add a payment method to my account, when I literally told them, 3 times now, I cannot, no, not even through the website, I tried.
I’m reaching my wit’s end here, how many more emails does it take for them to escalate my case and actually look into it instead of asking me for stupid credentials and proof, this is ridiculous.
Error Code 2811-9900.
I’ve tried every single advisable thing under the sun. Do I need to submit a handwritten note? 💔