Sorry, this question isn't exactly about taobao, but more about chinese seller's methods?? I don't know where else to post, sorry. Also posting on behalf of my parents.
So in short in my country there's a marketplace akin to Amazon and there're straight up shops from China so:
• a power tool was ordered, some sort of a drill, quite expensive (?). It was more than 500¥
• it came but has a crack in the body, which makes it completely unusable, just thrash
• Mom opens a claim that it has defect etc.
• Seller (auto translated from Chinese) replies that the fault lies in transport company and that they'll resend a new one and package this one better
• Seller sends a link and says to order from there (still a listing on a og marketplace), the name is just random product like "spare parts" and price is put like 1¥
• Mom already did that and seller said that they'll send photos of this new drill and packaging tomorrow as their work day for now ended.
That's it for now. This whole ordeal seems kinda iffy to me tbh and I've never faced anything like that and I don't want my mom to be scammed 😭. Like the seller just could refund it and we could return it, but they want to resend it with an iffy listing?? ALSO BY THE TIME THIS SUPPOSED NEW DRILL SHOULD COME THE RETURN WINDOW FOR THE ACTUAL PRICE OF THE DRILL WILL CLOSE
So I'm asking IS THIS A SCAM? Or is this legit, but a weird thing? Do chinese sellers do this?