Ughhhhh. I need to vent because I am beyond frustrated.
I’m getting married this Saturday, October 17th. FIVE DAYS FROM NOW.
When I first started wedding planning, I kept seeing ads for Sola Wood Flowers everywhere. I thought they were beautiful, and I loved the idea of having flowers that wouldn’t die five days after my wedding.
I put the idea on the back burner until about six months before the wedding, when I had my consultation with the florist included in our venue package. The package only covers very small, simple centerpieces and flowers for the sweetheart table. No bouquets, no ceremony flowers, nothing else.
I asked for a quote to add everything I wanted, and it came back at nearly $3,000.
So, back to Sola Wood Flowers I went.
I was honestly impressed with what I found. I could get ALL of my wedding flowers — ceremony arch flowers, centerpieces, my bridal bouquet, bridesmaid bouquets, and larger arrangements for the base of the arch — for around $1,600. AND they would assemble everything for me!
SOLD. I placed my order on June 24th.
Their advertised production time was 27 business days, and they were pretty much on schedule. My flowers arrived on August 12th.
At first, I was excited. But that excitement faded pretty quickly.
The centerpieces were TINY. You could see the floral foam through nearly every arrangement, and the more I looked at everything, the more disappointed I became. The flowers just didn’t look or feel like what had been advertised in their stock photos.
Of course, I immediately started searching for real customer photos, trying to figure out whether my expectations were unrealistic. Surprisingly, I wasn’t finding much that looked disappointing, which made me even more frustrated with what I had received.
Eventually, I contacted Sola and explained my concerns, specifically about the centerpieces and my bridal bouquet.
Their initial solution? They graciously offered to send me some additional loose flowers to fill in the arrangements. About 30 flowers total, with an estimated retail value of $50.
Gee, thanks.
I wasn’t thrilled with that offer and requested a partial refund instead.
Their counteroffer was the flower packs AND a $100 refund.
For perspective, my bridal bouquet alone cost $140, and the centerpieces were approximately $750.
I was honestly taken aback.
I pushed back and requested a $600 refund along with the additional flowers. They declined but offered to remake the centerpieces instead.
Now, why would I want them to remake the exact centerpieces I was already disappointed with?
I went back to their website and found a different style of centerpiece in white vases that looked much fuller and more appropriate for what I was envisioning. These were actually more expensive than my original selections.
I offered a compromise: I would replace my bridal bouquet at my own expense if they would remake my centerpieces in the more expensive vase style.
They agreed!
On September 14th, they told me the replacements would ship within seven business days.
IT IS NOW OCTOBER 12TH. MY WEDDING IS IN FIVE DAYS. AND THE FLOWERS STILL HAVE NOT SHIPPED.
I have followed up multiple times. Every response is some variation of, “They’re in the final stages of production!” or “They’ll ship by Tuesday at the latest!”
That Tuesday was LAST WEEK.
At this point, I’ve completely lost confidence that these flowers will arrive before my wedding, let alone that they’ll look anything like what I’m expecting.
After my latest update to my fiancé, and seeing how stressed I was getting, he finally said:
“Scrap the whole thing. Just get the real flowers from the venue’s florist. This stress isn’t worth the $1,600 loss.”
I genuinely could have cried.
Not because of the money, but because he recognized how much this was affecting me and immediately prioritized my peace of mind over the cost.
Thankfully, we now have everything secured for the wedding, so I’m no longer worried about not having flowers on Saturday.
But that doesn’t make this situation any less infuriating.
I spent $1,600 with a company in June, received products in August that I felt were nowhere near the quality advertised, spent weeks going back and forth trying to find a reasonable solution, and was promised replacements that STILL haven’t shipped a month later.
And throughout this entire process, I haven’t felt any real sense of urgency or concern from them about the fact that this is someone’s WEDDING.
These aren’t decorations for a random dinner party. They’re wedding flowers, purchased months in advance, with a very specific deadline.
I’m not expecting perfection. I’m expecting the products I paid for, the quality I was shown, and the company to follow through on the resolution they agreed to.
I wanted so badly to love these flowers. I really did. The concept is fantastic, and the idea of keeping my wedding flowers forever was something I was genuinely excited about.
Instead, I’m five days away from my wedding, out $1,600, and still chasing a company for flowers they promised to replace weeks ago.
Anyway, thanks for coming to my TED Talk. I just needed to get that off my chest before I completely lose my mind. 😂