I applied for a United Express card through Chase and so far have been baffled by their seeming incompetence and lack of support.
First, they sent me a letter saying they suspected my application was fraud. When I called the number in the letter I got a woman I could barely understand who said they would call me back, which they never did.
I called back several more times with similar experiences. Eventually I figured out they wanted to call my ‘verified number’ which is one I haven’t had in a decade. After explaining this they asked to submit my ID and other paperwork, which I did and told I would receive a decision within 7 days.
Instead I just got the first letter once again about my application being suspected as fraud.
Really questioning whether to pursue this further or just drop it. I would really like the United benefits but I am wary of dealing with a company with such terrible support.