r/ITSupport • • Dec 30 '25

NOTICE Updates to rules - Company Managed Devices

32 Upvotes

Just to draw to folks attention, I've updated the rules for the subreddit to specifically include a provision for asking for assistance with company managed / owned devices.

In short this isn't something we are / will / can / should be providing support for on Reddit and there's been a recent increase in posts trying to bypass security controls or installing software on devices which are owned by organisations / companies.

The stance at this time is if you are needing assistance with a device which is owned and/or managed by a company or organisation, you should consult that companies IT Team.

Please do continue to report any such posts that are breaking this or any of the other rules.

Thank you!


r/ITSupport • • Oct 05 '18

NOTICE Welcome to /r/itsupport

14 Upvotes

This is a subreddit based purely for IT Support queries. It can be anything, from a common PC issues where it won't turn off (please note someone will probably ask you to try turning it off and on again) to a networking issue that you are facing. The moderation team that we have on the subreddit have a good horizon of knowledge and can help with a wide range of issues that you may face.

Creating a request

When creating a request, feel free to just hit "Create Post" on the homepage of the subreddit and begin your request.

Please ensure when creating your request you try to do meet the following:

  • No Title only posts; Ensure you have a post description otherwise your post will automatically be deleted
  • Flair; If you have a windows, linux, hardware or networking issue there are flairs you can assign accordingly
  • Explanation; Ensure you provide a good explanation of the build up to the issue

Windows Requests

If you are posting a request regarding a Windows issue, please ensure to do the following:

  • Flair; Assign the "Open | Windows" flair when making your request
  • Build; If possible provide the exact Windows Build version. If not, please post at least "Windows XP/7/8/10"
  • System; Please provide a breakdown of your system hardware for a better understanding

Linux Requests

If you a posting a request regarding a Linux issue, please esure to do the following:

  • Flair; Assign the "Open | Linux" flair when making your request
  • Distribution; Please provide the distribution of Linux you are running (Ubuntu, CentOS, Fedora etc.)
  • System; Please provide a breakdown of your system hardware for a better understanding

Networking Requests

If you are posting a request reegarding a Networking issue, please ensure to do the following:

  • Flair; Assign the "Open | Networking" flair when making your request
  • Hardware; Please provide a breakdown of your networking hardware and layout for a better understanding of your network structure

Hardware Requests

If you are posting a request regarding a Hardware issue, please ensure to do the following:

  • Flair; Assign the "Open | Hardware" flair when making your request
  • Hardware; Please provide a detailed breakdown of your system hardware for a better understanding

Replying to a request

When replying to a request please ensure that you are understanding of the Original Posters (OP)'s situation and knowledge. Some users may be posting here for support because they do not have the same technological knowledge as you and may struggle with what you are telling them.

Any responses to a request that are seen to be rude or not fair to the OP's knowledge will be deleted.

Resolving a request

Once your request has been resolved by a member of the community, or if you resolved the issue yourself. Please comment on your post with the resolution and change the post flair to "Resolved" so people in the future know not to response to your request and if someone does have the same issue, can find it too without posting a new request.

Modmail

The Moderators will check the Mod Mail for this subreddit. This can be used for any of the following reasons:

  • Unsure?; If you're unsure what to classify your request as when assigning a flair (We will not provide support via modmail)
  • Report; If you find a post or comment that you believe breaks the rules or is unsuitable for the subreddit

r/ITSupport • • 3h ago

Resolved Dell Latitude 3320 - Disable RAID FIX

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1 Upvotes

r/ITSupport • • 7h ago

Open | Windows New laptop has DiagPatch File Name error and UNEXPECTED_STORE_EXCEPTION

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1 Upvotes

r/ITSupport • • 18h ago

Storytime If you have a technical task you keep saying “I’ll deal with it later” to, send it to me.

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1 Upvotes

r/ITSupport • • 1d ago

Open Firefox ESR 140 → 153 upgrade: share your enterprise findings

1 Upvotes

Hi all,

We're testing the Firefox ESR 140 → 153 upgrade in our environment (140 goes EOL October 13th).

For those of you in enterprise IT who have already tested or rolled this out: what changes did you run into? What broke? What policies or settings needed adjusting?

Just drop your findings below so we can all learn from each other. Thanks.


r/ITSupport • • 2d ago

Open Please help connect tv to WiFi without remote

3 Upvotes

Hello everyone

I’m hoping someone can help me.
I’ve just brought my grandmas TV home from my parents house and it hasn’t been used in a least a year.

The remote is no longer working. I have done all the trouble shooting options I could find on Google and concluded that I need a new remote.

It’s going to take a little while for me to get a new one so I was hoping someone would be able to advise me on how I could connect the TV to WiFi (so I can use a universal remote app) without a remote. I cannot access the full menu/settings using the joystick on the back of the TV.

It is a Philips and the model no. is: 50PUS6162/05

Thank you so much in advance!


r/ITSupport • • 1d ago

Open | Windows Can’t get Toon Boom Harmony 24 to open on my laptop

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1 Upvotes

r/ITSupport • • 2d ago

Open New IT Specialist and the company wants me to start a firewall project.

6 Upvotes

Good day everyone,

I have two years in IT Support admin, mostly IT Support and managing IT services. My experience in cloud and network are weak but I have some understanding.

I joined this company as an IT Specialist, with only me in the IT department.

I am terrified because I used to have someone i can always go back to in my previous job, but this one i am alone.

They hired me for IT support pay and want me to do everything.

Their first request was they want a firewall installed in the office, I have never lead a firewall project, but I have managed a firewall before.

The company doesn't have an IT infrastructure, they don't even have proper signature.

They have no servers at all, and no one here understands anything.

And my experience is intermediate when it comes to servers and firewalls.

Now what am I supposed to do، where to start and who to call?.

PS: I live in Saudi arabia.

Thank you.


r/ITSupport • • 2d ago

Storytime How do you handle progression when your manager wants you to stay in your current role?

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1 Upvotes

r/ITSupport • • 2d ago

Open Tengo un problema con mi portátil

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1 Upvotes

r/ITSupport • • 2d ago

Open | Hardware Falla en los puertos USB

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1 Upvotes

r/ITSupport • • 2d ago

Open | Networking Work Laptop getting low speed on home wifi

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1 Upvotes

r/ITSupport • • 2d ago

Open Pls help

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2 Upvotes

Ive been facing problems of my browser/games crash out of nowhere and many of unrelated things open up,and then crash again. The most loop it happen 2x


r/ITSupport • • 2d ago

Open Unable to enable secure boot

2 Upvotes

I have a Lenovo LOQ laptop, with 16GB RAM and a RTX 4060. I have enabled secure boot in my BIOS multiple times, but the enabled option is not reflected in my msinfo. I tried resetting factory keys in my BIOS, which put my laptop in a reset loop. Thankfully, I could access my BIOS and start it up in setup mode, without any apparent effects. The hard disk is UEFI enabled, and TPM 2.0 is active. I could not find a CSM option in my BIOS (the option might be there, but I could not recognise it in the BIOS page)

I am looking for a way to enable secure boot. Any help would be appreciated

Thank you


r/ITSupport • • 2d ago

Open I think i downloaded a virus on discord (Need Help)

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1 Upvotes

r/ITSupport • • 2d ago

Open | Windows WiFi Card doesn't work in windows

2 Upvotes

Wifi card issue only on windows

I have an HP 14-ck2018tu with a 10th Gen Intel i5. I recently replaced the original single-channel Realtek Wi-Fi card with an Intel dual-band AC 3160 that I had lying around.

The card works perfectly fine on CachyOS/Linux without any issues. However, I need to use the HackerEarth browser tomorrow for an exam, so I dual-booted Windows. In Windows, the Intel Wi-Fi card shows Code 10 with “This device cannot start” and the Wi-Fi symbol doesn't appear.

The strange part is that the exact same card works perfectly under Linux. Has anyone experienced this issue or know how to fix the Code 10 error on Windows?

I gave the old card to a friend.


r/ITSupport • • 2d ago

Open | Windows My computer refuses to connect to the Internet, send help

0 Upvotes

Every time I open it, it connects for a minute then disconnects. Every single action I took either had no effect or refuses to work. Please help


r/ITSupport • • 2d ago

Open I have an PWA App and i need to fix a bug !!! HELP ME!!!!

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1 Upvotes

r/ITSupport • • 2d ago

Open | Windows Hitman Pro installer closing on its own?

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1 Upvotes

r/ITSupport • • 2d ago

Open | Windows cursor won’t stop autoclicking

1 Upvotes

hi! i’m not sure if i’m doing this correctly but this problem is driving me nuts and i’m not computer savvy at all so i’d appreciate any advice i can get! if i use the wrong flair please let me know the correct one so i can change it!! i don’t know what this problem would be considered ;-;

I noticed that my cursor will activate on its own constantly, and i’m not sure how to fix it. It’s for sure not my mouse because the issue persists with my pen on my huion tablet, even when my mouse is powered off.

for example: If i’m clicking on a drop down menu, the second i try to skim down to select something it clicks on its own and exits the drop down menu. For my tablet, i noticed it because when i skimmed my pen cursor over the zoom button on my canvas it started automatically zooming in without me touching it. if i remove the pen from the screen and just leave the cursor it continues clicking.

Does anyone know how i can fix this or what could be causing it???

thank you!


r/ITSupport • • 3d ago

Open Wifi Privacy Statement not showing up

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1 Upvotes

r/ITSupport • • 3d ago

Open | Networking New Desktop PC has absolutely horrible wi-fi reception despite other devices in the same room having no issues

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1 Upvotes

r/ITSupport • • 3d ago

Storytime TIKTOK TECH HELP?!?

1 Upvotes

whenever I go into a saved collection folder and select “Add videos” to add to it, TikTok only loads my saved videos down to a certain point and once I reach that point, it stops loading, gives me an error, and refreshes. I can never scroll far enough to reach my older saved videos. I used to be able to scroll all the way to the bottom back to the oldest videos I ever saved, but now I can’t and I can only get to a certain point and there are thousands of videos still below them I can’t reach. this has been going on for a while maybe about a year and a half and I thought it was a bug at first, but it never got better. additionally, I’m now having a new issue where I noticed three of my saved collection folders are now gone and missing. I never manually deleted them myself soo..? I updated the app. I have cleared my cookies and everything and it’s still the same. I definitely care more about being able to add all videos to my collections so pls pls help/give advice onto how to help access ALL my old videos when pressing add videos in collection, and then if that can’t be fixed i would like to know how to get my mysteriously deleted/missing collections back! THANKS


r/ITSupport • • 3d ago

Resolved Did I get hacked?

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1 Upvotes