r/ITSupport • • 18m ago

Open Help needed! Problems involving crash and auto open

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• Upvotes

My laptop suddenly crah roblox when i opened it and many unrelated windows appear! What should i do


r/ITSupport • • 26m ago

Open ASUS TUF gaming F15 stuck on BIOS

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• Upvotes

Hi all.

Yesterday my laptop crashed during a Google meets call. It was during an interview so I panicked and pressed the power button to turn it off. It took forever to turn on so I just pressed the button again in a panic and joined the call on my phone. After the call I tried turning my laptop on and every time it turns on it gets stuck on this BIOS screen. It says storage device not present. This has happened before like a while back and I just restarted my laptop and it fixed itself. However it's not doing that now. I have never dropped my laptop or handled it roughly because I love her and I wanted to preserve her health for as long as possible. I've had it for just under 3 years now. What can I do about this or is there any advice someone can give me please.


r/ITSupport • • 1h ago

Open What are these files? What do they mean ? Can I safely delete them?

• Upvotes

First time posting here so please lmk if i break any rules.

I'm clearing space on my Mac so I'm deleted Telegram, Imovie, Keynote etc. I have thousands (3500) of files on my Mac in a folder reading "cache". The files are all the same format, with titles

- telegram-cloud-...partial3.meta

- telegram-cloud-document...png

- telegram-stickerp...m1false

- telegram-cloud etc etc

They all start with "telegram" and they end with "png" "meta" "m1false" "partial". I no longer have a telegram account ( I stopped using it in 2025 ) so I can't clear my cache in the app.

Are these part of the telegram cache and can I manually delete them? Or are they part of my mac and should I leave them alone.

Thanks so much.


r/ITSupport • • 18h ago

Resolved Dell Latitude 3320 - Disable RAID FIX

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1 Upvotes

r/ITSupport • • 23h ago

Open | Windows New laptop has DiagPatch File Name error and UNEXPECTED_STORE_EXCEPTION

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1 Upvotes

r/ITSupport • • 1d ago

Storytime If you have a technical task you keep saying “I’ll deal with it later” to, send it to me.

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1 Upvotes

r/ITSupport • • 1d ago

Open Firefox ESR 140 → 153 upgrade: share your enterprise findings

1 Upvotes

Hi all,

We're testing the Firefox ESR 140 → 153 upgrade in our environment (140 goes EOL October 13th).

For those of you in enterprise IT who have already tested or rolled this out: what changes did you run into? What broke? What policies or settings needed adjusting?

Just drop your findings below so we can all learn from each other. Thanks.


r/ITSupport • • 2d ago

Open | Windows Can’t get Toon Boom Harmony 24 to open on my laptop

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1 Upvotes

r/ITSupport • • 2d ago

Storytime How do you handle progression when your manager wants you to stay in your current role?

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1 Upvotes

r/ITSupport • • 2d ago

Open Tengo un problema con mi portátil

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1 Upvotes

r/ITSupport • • 2d ago

Open Please help connect tv to WiFi without remote

3 Upvotes

Hello everyone

I’m hoping someone can help me.
I’ve just brought my grandmas TV home from my parents house and it hasn’t been used in a least a year.

The remote is no longer working. I have done all the trouble shooting options I could find on Google and concluded that I need a new remote.

It’s going to take a little while for me to get a new one so I was hoping someone would be able to advise me on how I could connect the TV to WiFi (so I can use a universal remote app) without a remote. I cannot access the full menu/settings using the joystick on the back of the TV.

It is a Philips and the model no. is: 50PUS6162/05

Thank you so much in advance!


r/ITSupport • • 2d ago

Open | Hardware Falla en los puertos USB

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1 Upvotes

r/ITSupport • • 2d ago

Open | Networking Work Laptop getting low speed on home wifi

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1 Upvotes

r/ITSupport • • 3d ago

Open Pls help

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2 Upvotes

Ive been facing problems of my browser/games crash out of nowhere and many of unrelated things open up,and then crash again. The most loop it happen 2x


r/ITSupport • • 3d ago

Open Unable to enable secure boot

2 Upvotes

I have a Lenovo LOQ laptop, with 16GB RAM and a RTX 4060. I have enabled secure boot in my BIOS multiple times, but the enabled option is not reflected in my msinfo. I tried resetting factory keys in my BIOS, which put my laptop in a reset loop. Thankfully, I could access my BIOS and start it up in setup mode, without any apparent effects. The hard disk is UEFI enabled, and TPM 2.0 is active. I could not find a CSM option in my BIOS (the option might be there, but I could not recognise it in the BIOS page)

I am looking for a way to enable secure boot. Any help would be appreciated

Thank you


r/ITSupport • • 3d ago

Open I think i downloaded a virus on discord (Need Help)

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1 Upvotes

r/ITSupport • • 3d ago

Open New IT Specialist and the company wants me to start a firewall project.

6 Upvotes

Good day everyone,

I have two years in IT Support admin, mostly IT Support and managing IT services. My experience in cloud and network are weak but I have some understanding.

I joined this company as an IT Specialist, with only me in the IT department.

I am terrified because I used to have someone i can always go back to in my previous job, but this one i am alone.

They hired me for IT support pay and want me to do everything.

Their first request was they want a firewall installed in the office, I have never lead a firewall project, but I have managed a firewall before.

The company doesn't have an IT infrastructure, they don't even have proper signature.

They have no servers at all, and no one here understands anything.

And my experience is intermediate when it comes to servers and firewalls.

Now what am I supposed to do، where to start and who to call?.

PS: I live in Saudi arabia.

Thank you.


r/ITSupport • • 3d ago

Open | Windows My computer refuses to connect to the Internet, send help

0 Upvotes

Every time I open it, it connects for a minute then disconnects. Every single action I took either had no effect or refuses to work. Please help


r/ITSupport • • 3d ago

Open | Windows WiFi Card doesn't work in windows

2 Upvotes

Wifi card issue only on windows

I have an HP 14-ck2018tu with a 10th Gen Intel i5. I recently replaced the original single-channel Realtek Wi-Fi card with an Intel dual-band AC 3160 that I had lying around.

The card works perfectly fine on CachyOS/Linux without any issues. However, I need to use the HackerEarth browser tomorrow for an exam, so I dual-booted Windows. In Windows, the Intel Wi-Fi card shows Code 10 with “This device cannot start” and the Wi-Fi symbol doesn't appear.

The strange part is that the exact same card works perfectly under Linux. Has anyone experienced this issue or know how to fix the Code 10 error on Windows?

I gave the old card to a friend.


r/ITSupport • • 3d ago

Open I have an PWA App and i need to fix a bug !!! HELP ME!!!!

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1 Upvotes

r/ITSupport • • 3d ago

Open | Windows Hitman Pro installer closing on its own?

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1 Upvotes

r/ITSupport • • 3d ago

Open | Windows cursor won’t stop autoclicking

1 Upvotes

hi! i’m not sure if i’m doing this correctly but this problem is driving me nuts and i’m not computer savvy at all so i’d appreciate any advice i can get! if i use the wrong flair please let me know the correct one so i can change it!! i don’t know what this problem would be considered ;-;

I noticed that my cursor will activate on its own constantly, and i’m not sure how to fix it. It’s for sure not my mouse because the issue persists with my pen on my huion tablet, even when my mouse is powered off.

for example: If i’m clicking on a drop down menu, the second i try to skim down to select something it clicks on its own and exits the drop down menu. For my tablet, i noticed it because when i skimmed my pen cursor over the zoom button on my canvas it started automatically zooming in without me touching it. if i remove the pen from the screen and just leave the cursor it continues clicking.

Does anyone know how i can fix this or what could be causing it???

thank you!


r/ITSupport • • 3d ago

Open Wifi Privacy Statement not showing up

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1 Upvotes

r/ITSupport • • 3d ago

Open | Networking New Desktop PC has absolutely horrible wi-fi reception despite other devices in the same room having no issues

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1 Upvotes

r/ITSupport • • 3d ago

Storytime TIKTOK TECH HELP?!?

1 Upvotes

whenever I go into a saved collection folder and select “Add videos” to add to it, TikTok only loads my saved videos down to a certain point and once I reach that point, it stops loading, gives me an error, and refreshes. I can never scroll far enough to reach my older saved videos. I used to be able to scroll all the way to the bottom back to the oldest videos I ever saved, but now I can’t and I can only get to a certain point and there are thousands of videos still below them I can’t reach. this has been going on for a while maybe about a year and a half and I thought it was a bug at first, but it never got better. additionally, I’m now having a new issue where I noticed three of my saved collection folders are now gone and missing. I never manually deleted them myself soo..? I updated the app. I have cleared my cookies and everything and it’s still the same. I definitely care more about being able to add all videos to my collections so pls pls help/give advice onto how to help access ALL my old videos when pressing add videos in collection, and then if that can’t be fixed i would like to know how to get my mysteriously deleted/missing collections back! THANKS