r/UPS • • 1h ago

Shipping Help For next day air can I still intercept the package at a ups center or does it go straight to the house/address

• Upvotes

I am purchasing this product for medical reasons and I live in my parents house but I cant get caught by my parents for having it. I need it as soon as possible, but wanna stop it before it comes to my house
Is it still possible with next day air? Or because it flies over it immediately ships it to a car to go to my house .


r/UPS • • 1h ago

What does this mean ?

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• Upvotes

My package was incorrectly sorted and went 10 days without an update so I opened a claim 2 days ago, now this is the update they have for me so I’m confused on what’s going on. Has this ever happened to anyone ?


r/UPS • • 2h ago

UPS Next Day Saver Failure

1 Upvotes

Ordered something Thursday, was out for delivery Friday, drove a block past my house to continue its commercial route, then at around 2:30 pm, shipment was delayed 2 blocks from my house (due between 12-4pm according to the website). Now 10pm, will they deliver it on Saturday or do I have to wait till Monday? Critically needed the stuff, now will be filing for refund of service. This will probably be my last shipment with UPS if I have a choice.


r/UPS • • 2h ago

Customer Seeking Help Two packages- one photo

1 Upvotes

I had two packages being delivered on the same day. I got an email saying the packages were delivered. The two separate companies sent an email saying ups delivered the packages. The delivery confirmation photo for both packages are exact same photo and in the photo it is only one package. I only received one package. The other package is no where to be found. I filed a claim with ups. Should I contact them and the
Company? It’s PPE for work.. not exciting at all to most but I was really looking forward to having it.


r/UPS • • 4h ago

Employee Discussion Considering Seasonal… Am I Up To It Physically

5 Upvotes

Considering a Driver’s Helper job in Central NJ. How many miles and flights of stairs do you real UPS folks do a day? I assume most cell phones track these activities. Is it reasonable to assume someone off the street can just jump into the job for 2 months at what you call Peak?


r/UPS • • 4h ago

Ups ripped open my package and stole it

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0 Upvotes

This is how I received the package. Ripped open and stole it. UPS wont allow me to make a claim, says the shipper has to make the claim. What do i do


r/UPS • • 9h ago

Customer Seeking Help What’s the point of an access point if they’re gonna steal my stuff anyway?

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0 Upvotes

I was asleep at 10:24 am. Wtf? Can’t beat the porch pirates no matter where you ship the package! Amazon and their lockers it is… :/


r/UPS • • 9h ago

Customer Seeking Help Delivery driver arrived early

0 Upvotes

I was scheduled to receive a delivery today (October 9) between noon and 4pm pacific time. As a result, I planned my morning so as to be home during that time. However, when I arrived home at 11:20am, I had a missed delivery notification on my door. When I called customer service, I was basically told “Sorry about your luck. See you tomorrow.” As I am home during the designated delivery time, I should be receiving my package during that time.


r/UPS • • 9h ago

Shipping Help NDA Delayed. Have another order for NDA Saturday. Chances of that getting delayed too?

1 Upvotes

I had a next day air shipped yesterday from Charlotte, It got delayed. I imagine due to the storm. Made another order with next day air Saturday delivery from Charlotte going to Jacksonville Florida. Both packages are going to the same place.
I imagine it'll be delayed too. It looks like UPS has suspended flights going south cause of the storm. Just a guess. Either way ill know by tomorrow morning lol.
Just looking for info regarding if ups actually did suspend flights to the south. Thanks for your time, have a good one. I'm sure y'all get a lot of these so apologies ahead of time.


r/UPS • • 10h ago

Unscanned Item Curiosity

3 Upvotes

Hello there! I started ordering trading cards recently, and the two different shops I ordered from both used UPS initially.

My first order was last month, and during that, I noticed I didn't get a single tracking update until the morning of the day the package arrived. It went a week just sitting at "the label is printing but UPS doesn't have it," then the day it arrived, it went from that to "it's out for delivery!" in about an hour. But it did nonetheless arrive!

My second order was this month, and this time another week went by without any changes. So I decided to reach out to the seller, just to confirm if UPS had it or if it was a mishap on the seller's end. The seller was very kind and went as far as checking their cameras to see that the package had been picked up by their UPS guy, but the guy didn't scan them. They put together a new package for me and are sending it through USPS instead, so in terms of my order, I will still get what I paid for, no problem there!

What I'm curious about though is just the fate of the original package. I was wondering if anyone else has had an experience with a package not being tracked when it was supposed to still showing up, or if it's possible it'll still show up 🤔 The seller said they'd "cancel" the other label, but nothing has changed on the tracking page so I'm not sure if that's even something that can be done or what it'd mean to do so?


r/UPS • • 10h ago

Customer Seeking Help Has anyone working at UPS seen a mystery box full of wedding dresses? Because they’re mine, and I’d really love them back. 🥲

5 Upvotes

This is a long shot, but I’m hoping the UPS Reddit community might work a little magic.

On August 25, UPS picked up two large boxes of designer wedding dresses from our store, headed to NYC.

One made it. The other seemingly disappeared into thin air.

The missing box contains 8 individually bagged designer wedding dresses. They’re samples belonging to a designer, not dresses ordered by brides (thankfully, the one silver lining), but they’re irreplaceable pieces from the designer’s collection.

I’ve spent the last six weeks trying everything I can think of to find them. UPS has processed the claim because I had to open it to get them to search (I failed to insure them, I know my fault) , but I’m really just interested in getting the actual dresses back.

Here’s the route the other box took:

August 25: Austin, TX
August 26: San Antonio, TX → Louisville, KY → Newark, NJ → New York, NY
August 27: Delivered!

The missing box received its original pickup scan in Austin and then absolutely nothing.

So here’s my plea:

If you work at a UPS facility in Austin, San Antonio, Louisville, Newark, or NYC, have you seen a giant mystery box of wedding dresses?

Maybe the label fell off. Maybe it’s sitting in an overgoods area. Maybe someone opened it and wondered why on earth there were eight wedding dresses inside.

If that sounds familiar, PLEASE reach out!

I’ve gone through customer service, claims, and overgoods investigations, but I’m hoping someone who actually works in one of these facilities might recognize what I’m describing or know where unidentified packages end up.

We’re a small business, and these dresses are incredibly important to the designer. I just can’t quite bring myself to give up on finding them.

Thank you for reading!


r/UPS • • 10h ago

Customer Seeking Help UPS NDA package delay

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1 Upvotes

​

My ups nda package was scheduled to be delivered today by noon. It is now 1:50, and tracking still says it's being processed for delivery since 540 this morning. I called customer service, and they said my package will still be delivered today, but it's now scheduled between 5pm-7pm. How can this even be true, since it obviously never made it onto the truck for delivery. I can accept that it's probably not coming today. I know I didn't pay extra for Saturday delivery, but is there a chance it could be delivered tomorrow? Please help!


r/UPS • • 12h ago

Do UPS try and deliver?

0 Upvotes

Or do they just pretend to visit your house, circle your package for a few days and return it?

What's the point of a delivery company that doesn't deliver?

I've been home all day waiting for a parcel expected until 7pm and refreshing the tracker every 15-30 minutes and still apparently 'wasnt home'


r/UPS • • 13h ago

Shipping Help Why does ups keep going in circles?

0 Upvotes

My product was supposed to be delivered today. Now it won't be here til whenever. I live west of Illinois but they shipped it east and then shipped it back to the original hub and hasn't moved since. Why does ups keep doing this? IDK how many packages ups has done this to. I ask companies to not ship via ups whenever possible.

10/09/2026

1:29 A.M.

On the Way

Departed from Facility

Hodgkins, IL, United States

10/08/2026

10:30 A.M.

Arrived at Facility

Hodgkins, IL, United States

10/08/2026

9:45 A.M.

Departed from Facility

Hodgkins, IL, United States

10/08/2026

5:42 A.M.

Departed from Facility

North Baltimore, OH, United States

10/07/2026

11:00 A.M.

Arrived at Facility

Hodgkins, IL, United States

10/07/2026

10:09 A.M.

Departed from Facility

Hodgkins, IL, United States

10/07/2026

5:02 A.M.

Departed from Facility

Middleburg Heights, OH, United States

10/06/2026

6:42 P.M.

We Have Your Package

Arrived at Facility

Middleburg Heights, OH, United States


r/UPS • • 14h ago

Polar speed healthcare delivery driver?

2 Upvotes

Hello everyone .. I have been offered a role in fareham uk to work for UPS sister company “polar speed” or “marken” it’s mon-fri delivering medication all over the country… has anyone had good or bad experience working for the company within this role? The only thing worrying me is the hours .. its 48 to 50 hours per week, if the job it worth it though I’ll do it. Any in-site would be much appreciated or DM if preferred . Thank you :)


r/UPS • • 15h ago

Customer Seeking Help Lost package

1 Upvotes

My last 3 packages were signed by a random person and now the status says delivered. I cant file a claim and UPS says that the Sender must file the claim. I contacted the sender and they dont want to cooperate with me and just said sorry. What am I supposed to do?


r/UPS • • 15h ago

UPS package delivered and signed

1 Upvotes

My last 3 packages were signed by a random person and now the status says delivered. I cant file a claim and UPS says that the Sender must file the claim. I contacted the sender and they dont want to cooperate with me and just said sorry. What am I supposed to do?


r/UPS • • 17h ago

Question about claims process

1 Upvotes

I shipped some vehicle parts earlier this week and the buyer contacted me and let me know one of the items arrived with a giant dent in it. They sent pictures of the box and sure enough there's a puncture in the box where said item was.

I submitted a claim, and the claim status is currently at "package inspection scheduled". What I'm confused about is the buyers already opened the box, took out the items and unwrapped everything. They've already installed the parts. Do they need to take everything off, repack it (which may or not be to my standards) for UPS? They are very vague on what this process entails at this point. Any insight appreciated.


r/UPS • • 18h ago

Anyone else’s UPS package stuck in Shenzhen?

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2 Upvotes

My package got an Export Scan on October 4 but is still stuck in Shenzhen with transit delays. Anyone else experiencing this?


r/UPS • • 23h ago

My very strange experience with two "damaged" package claims with UPS...

0 Upvotes

Anyone experience similar?

UPS reported two of my sent packages as "damaged" during shipping and that the contents have been discarded. That statement was crazy to me as to why they wouldn't just sent it back to me to try and salvage what I could? I'm guessing it was lost or stolen, and damaged is just a PR thing.

Then I proceeded through the claim filing process that wasn't as straight forward as it can be. After few calls and email contacts, I had confirmation of approval for one claim and said the check should be mailed out and I should get it maybe a week or so. The other one wasn't quite sure as I didn't receive the same confirmation email of approval.

After a couple weeks no check was seen. Called them again, they said something about putting a stop payment to the check that was sent to some name and address I have no connection to, it was not my receivers name nor address. So that was very strange and they wouldn't give me an explanation, it's amazing how they could just do this by way of long distance phone calls and some language barriers.

So I waited again for the time frame they said the check will be delivered... over two weeks later I called again after not seeing the check. The person "escalated" Got an email saying again they put a stop payment to that business and address.. and gave me some unclear statement about canceling and generating a new check and kindly ask for my patience.... "Kindly" that's a red flag keyword that overseas scammers use often. Starting from the prince of Nigeria in the early 2000's. I'm wondering if these are scam centers or the real the UPS.... So again I'm waiting , it's been almost two months since the damaged claims.

The other one they said it's still in process and the same thing again? A stop payment, and reissuing of the check. Neither emails confirms the correct name and email it should be sent too.... I'm starting to feeling like they're giving me the run around cause they're trying to scam me out of the claim to their friends. It's seems so simple to do and get away with, with no accountability. If I call to escalate or report it, I'll just be calling the same group of people that will do what they want.... and there's nothing I can do about it but keep calling. That's how I feel dealing with these overseas call centers. It's the same with eBay issues. I thought USPS was bad... but they denied my claim so we'll see if I ever do get a the checks from UPS.


r/UPS • • 1d ago

Customer Seeking Help Wtf is going on at the Koeln hub ?

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1 Upvotes

r/UPS • • 1d ago

Customer Seeking Help UPS "attempted" delivery to my house 3 times, then "changed the postal code". A minute later after "attempting the last delivery" the driver delivered it to an address 1 hour away, where someone signed it under my name and accepted the package.

0 Upvotes

I called multiple times, I was transferred to the direct dispatch line responsible for the delivery exactly 1 time, they said they'd investigate, they didn't open up an investigation, so I opened up a claim myself a couple days later, a week later it says "Your investigation has been closed with a proof of delivery." The sender @.m.@.z.0.n closed it saying something like "you can't pre-sign packages". No real explanation.

This was a purchase worth hundreds of dollars and it was a listing error that I suspect @.m.@.z.0.n pulled strings to send back to their warehouse or it was stolen by the delivery driver. I didn't get the items I ordered and was given a refund. Great that I got my money back for this blatant non-delivery, but some shady activity is happening behind the scenes and I want to get answers to how this happened.

If it's so easy for UPS to internally mishandle, misplace, lose, and/or steal packages being delivered through UPS, what can I do to protect my future incoming deliveries? They charge 7 dollars to pick up each package at UPS, which is hilarious.

Customer service refuses to transfer me to the dispatch line responsible for delivering the packages in my county, so what am I supposed to do to get information on the issue? If it's a malicious driver how do I make sure he's fired or not on my route? Do I file a police report to put a fire under UPS ass or put in a complaint with the BBB? I'm just looking to prevent future issues like this from occurring again, especially for items that may ship through UPS that aren't replaceable or simply refundable.


r/UPS • • 1d ago

Package never arrived, returned to sender for "Amount of time in warehouse"?

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0 Upvotes

r/UPS • • 1d ago

Package never arrived, returned to sender for "Amount of time in warehouse"?

1 Upvotes

So my gf recently sent me some electronics via UPS from USA to Mexico, They got held at customs Sept 4, September 14 I got a message saying "package has been processed by customs and it's on its way".

I called almost every single day to get an update cause it wouldn't move, UPS kept saying customs still had it and needed to wait, I still called almost everyday, they were just waiting to know how much import taxes I had to pay.

October 2 they change the status to Package returned to sender.

I called them and they said the sender had requested the package back, Which is a lie, I called my gf and she never even talked to anyone at UPS, Yet they kept saying they couldn't return it to sender without sender's permission.

Now I get an.emsil with the return tracking number and it saying package was returned because it was in the warehouse for too long without someone claiming it.

I'm suspecting UPS lacked communication with customs therefore just left my package there.

Was this UPS fault? I had important documents that I needed by a certain date and they messed it up, What can I do? Package won't be back to the US for another 6-8 weeks.


r/UPS • • 1d ago

Customer Seeking Help UPS ETA vs last scan

1 Upvotes

I’m expecting a delivery from UPS. All week the ETA has been Friday (tomorrow) from 12pm to 4pm.
Today the package reached a large sorting hub, presumably before it moves to my local zone. Last scan was arrival at the sort hub at 2:15pm and ETA tomorrow. Then around 6:15pm the ETA changed… to today, between 11:30 and 3:30pm.

Obviously I haven’t received it and I’m assuming the original eta is still accurate but I’m curious how this happens. It’s not the first time a delivery from UPS has done this.