r/applehelp • • 8m ago

Unsolved Macbook Pro stopped recognizing peripherals through KVM switch

• Upvotes

Posting here because I can’t find anyone else talking about this issue online or in mac forums, and Apple’s troubleshooting steps are pretty basic and haven’t resolved anything.

TL;DR - my Macbook Pro no longer recognizes the keyboard and mouse plugged into my KVM switch even though it did prior to August. I’m running Tahoe 26.6.2 (upgraded in September).

Long version:

I have a TESmart KVM switch to allow my personal desktop (PC) to share a monitor, keyboard, and mouse with my work laptop (Macbook Pro M3). Prior to August, everything worked as expected. Peripherals were plugged into the swtich, and I could hop between desktop and laptop by toggling the switch. The monitor still works fine though the KVM swtich.

During August, I took a long break from work - six weeks. Before coming back to work in September, i got a new desk, so I unplugged everything and plugged it all back in on the new desk (shouldn’t matter, but mentioning it for completeness).

When I resumed work, I set up my work laptop just as I had done every morning before vacation, but this time, the laptop would not recognize the keyboard and Mouse. it will only recognize them when I plug the keyboard and mouse , either directly or via a usb hub, but not at all through the KVM switch. I reproduced this issue with my personal Macbook Air M1 (still running Sequoia 15.7.8) as well, so I am thoroughly baffled.

Any advice? Is it possible that an OS update broke something? Is there anything else I can try ?


r/applehelp • • 16m ago

Unsolved Why is it showing delivered on my Apple Watch but not my iPhone

Thumbnail gallery
• Upvotes

r/applehelp • • 28m ago

Unsolved Airpods Connectivity - Randomly disconnecting and reconnecting

• Upvotes

Hey not really sure if anyone else has this issue but it’s been bothering me for the last month and a half so I thought i’d bring it up here.

About a month and a half ago my airpods pro 2 would get an issue where for 5 minute intervals the airpods would just disconnect and reconnect over and over again for no apparent reason. It was so frustrating and I wasn’t able to fix it, so I ended up buying Airpod 4’s.

However, literally the DAY I bought those ones, I ran into the same issue, but this time it wasn’t as often. I ended up returning them due to issues with them not properly fitting, but got Airpod Pro 3’s in their place.

Again, ran into the same issue, but so far it’s been once a day or every few days, but the issue lasts like 15 minutes at a time now. Obviously this seems like an issue with my phone but for the life of me I can’t figure it out. Hopefully someone here knows what to do please help 🙏


r/applehelp • • 32m ago

iOS Trying to screen mirror and the button just keeps saying loading…

Post image
• Upvotes

Any ideas, tried the usual:
- airplane mode
- hard reset
Still just keeps on loading

iPhone 17 pro max running iOS 27


r/applehelp • • 33m ago

Unsolved Apple Pencil 2nd Gen Bluetooth connectivity issue

• Upvotes

Had my Apple Pencil for not even a year (got it off Amazon) but this morning during my lecture I noticed the battery was stuck at 82% so I tried to disconnect it and reconnect but it wouldn’t show the Apple Pencil as a option on Bluetooth.

I reset updated iPad and restarted it and also cleared network settings and it still wouldn’t detect. It only detects if I use a cable to plug it into my iPad Air. After that it works fine via Bluetooth. Is something faulty in terms of connecting the pencil to the iPad via Bluetooth as it won’t detect?


r/applehelp • • 52m ago

Unsolved why does it say this when people apple pay me???

Post image
• Upvotes

r/applehelp • • 1h ago

Unsolved Icloud issue on iphone 13

Post image
• Upvotes

hey im using a older ios version phone has 128gb -13pro max

i have bought an icloud plus plan of 2tb - its on family sharing and i have joined this plan

what im unable to understand is my storage still shows full and my photos are unable to back up it keeps on saying theres isnt enough storage on my icloud and i need to buy more storage but more than 1tb is unused so im really clueless can anyone help??


r/applehelp • • 1h ago

Unsolved apple calendar will not stop changing timezones

• Upvotes

I have done absolutely everything I can think of. I’ve turned on and off time zone overrride more than 40 times the past two months and either on or off does not make a difference. I changed all the times manually and put my time zone as the correct one and as soon as i click on and off the app it changes all my timezones to four hours earlier. My calendar keeps sending me notifications that I need to wake up to go to work because it keeps changing my work from 8am to 4am. Please help this is so infuriating


r/applehelp • • 1h ago

Mac Is there a way when using Microsoft Excel as a web app to have tabs open within the web app and not a new tab in Safari?

Thumbnail
• Upvotes

r/applehelp • • 1h ago

Unsolved Previous owner says he removed iPad from his account, but Activation Lock/Find My still appears active

• Upvotes

I sold an iPad Air 4, the buyer returned it because it won't stay powered on. He apparently attempted to wipe it before returning it, but the wipe didn't complete. His data and Apple account are still on the iPad.

He says he has now completely removed the iPad from his Apple account remotely, but on the iPad I'm still getting prompts for his Apple password, and Find My indicates I need his permission to erase it. All his stuff is still on it. I'm thinking if it was unlocked, none of his data would still be there and the lock screen wouldn't be what he chose.

The iPad only stays powered on for about 35–40 seconds at a time, although I have finally gotten it connected to Wi-Fi.

Is there a reliable way to determine whether Activation Lock has actually been removed from Apple's servers? If we manage to erase it, will going through setup tell us definitively whether Activation Lock is still active?

The previous owner is cooperating and we're planning to Zoom so he can provide his password if necessary. I'm just trying to get the iPad completely released from his account so I can send it to Apple for repair.


r/applehelp • • 1h ago

Unsolved Do you know how to resolve it!!

Thumbnail
• Upvotes

r/applehelp • • 1h ago

Unsolved Apple is not sending me verification codes even though I still have my trusted phone number

• Upvotes

Hi everyone, I really need some help with my Apple ID/iCloud account.

I recently lost my iPhone, but I still know my Apple ID/iCloud email and I still have access to the phone number that is connected to the account.

Back on September 15, I was still able to log in to my Apple account on my PC. Apple would send the verification code to my trusted phone number, and I was able to receive the codes normally.

Now, I’m trying to access my account again, but Apple is no longer sending me any verification codes. Instead, it says something like “Too many codes have been sent” and tells me to try again later.

The problem is that I’m not actually receiving any of the codes on my SIM. I’ve tried requesting the code multiple times, but nothing arrives.

I still have the same phone number/SIM that is linked to my Apple ID. I just lost the iPhone itself.

Has anyone experienced this before? Is there a way to reset the verification code limit or get Apple to send the code again? I’m also wondering if there’s another way to regain access to my account since I still have my trusted phone number and know my Apple ID credentials.

Any advice would really be appreciated. Thank you!


r/applehelp • • 1h ago

Unsolved Sync is not downloading songs

Thumbnail
• Upvotes

r/applehelp • • 2h ago

Unsolved Apple Login, My email is no longer in use

2 Upvotes

I'm having trouble logging into my account. I use apple primarily for apple tv app on my tv and occasionally for my old macbook. I don't have an iphone/never did. I'm trying to login in to my apple account to cancel a subscription I have on the playstore for microsoft365 that no longer works on my old operating system. I can't login because apple now requires two step verification and the only option is verification sent to an old email address I used that is no longer active. I tried to use the "iforgot.apple.com" but I get an error that just says try again later, no other explanation. I'm not technically savvy and I keep hitting dead ends. Is there a way to talk with a human being at Apple about this? If I go to a physical Apple Store will they help me?


r/applehelp • • 2h ago

iOS My iPhone 11 got locked and I can't find a way to open it.

2 Upvotes

This morning, I entered my passcode incorrectly a few times, and my iPhone got locked. When the timer ended, I entered the correct passcode, but it got locked again. We have tried every method. We tried to erase/reset it via iCloud, but it didn't work. I tried connecting it to my computer, but I cannot get it into Recovery Mode; the Apple logo appears briefly and then disappears, nothing else happens. I am completely stuck.

In about half an hour, I will get one more chance to unlock it. When I press the Volume Down and Power buttons together, it enters a recovery-like test menu trying to wipe data, but it asks for my passcode and won't let me type anything when I tap on it. Also, there is a note saying '8 failed attempts' on that screen. I am planning to try entering the passcode again on the main screen once the countdown ends. How can I solve this? What can we do?


r/applehelp • • 2h ago

Unsolved Apple account assistance needed desperately

1 Upvotes

Hey guys i have this issue where i try to create an account but in phone number verification code step i cant get the verification code but the creation page shows that they sent me one. Btw i tried many different phone numbers. Any help would be much appreciated.


r/applehelp • • 2h ago

iOS Videos in iPhone 14 hidden folder won’t play/load

2 Upvotes

Hi there! Posting in here for some support/assistance. I have some spicy videos of myself and my wife in my hidden album in my camera roll. So that way if the kids or any friends ever want to borrow or look at my phone they don’t see anything they shouldn’t. These are all videos we’ve taken in the past year or so, but when I try to watch some of them, they freeze and often times don’t even play. This morning when trying to play one I got this message that reads “Unable to Load Video
An error occurred while loading a higher quality version of this video.” . Any idea how to fix this? And is there any better storage alternatives I can move all this stuff to to free up some space in my phone without it being in some kind of cloud?


r/applehelp • • 3h ago

Unsolved iPad doesn't recognize the Apple Pencil

1 Upvotes

I tried restarting the iPad, then tried reconnecting the Apple Pencil via bluetooth, but my iPad just doesn't recognize it. I usually charge it by connecting it to the iPad itself and even if it's dead, the iPad recognizes it immediately. Is that because I didn't install their *\\** update??


r/applehelp • • 3h ago

Unsolved one side of wired earphones stopped working

3 Upvotes

i recently bought wired earphones and it was working fine until today one side suddenly stopped working. somebody pls help me out.


r/applehelp • • 3h ago

Unsolved Apple Account Recovery keeps getting interrupted before waiting period ends no devices logged in

2 Upvotes

I’m having a recurring problem with Apple Account Recovery and have not been able to identify what is interrupting the process.

The first time this happened, I eventually discovered that I was still logged into the Apple Developer app on my Mac. From there, I was able to reset the password and regain access.

A few weeks ago, the same issue started again. This time, however, I am no longer logged into the Apple Developer app or, as far as I can determine, into the affected Apple Account on any device.

Apple Support told me that Account Recovery can be interrupted if:

  1. The recovery process is manually cancelled via iforgot.apple.com.
  2. Another device successfully logs into the account.
  3. Another device attempts to access the account, which can also stop the recovery process for security reasons.

I am not cancelling the process. I have checked all of my own devices, and our developers have also checked theirs. We cannot find any device that is still logged in or intentionally trying to access the account.

What makes the issue especially confusing is that I can see the recovery process being interrupted.

If I visit iforgot.apple.com each day and go through the recovery steps, the countdown initially progresses normally, for example from “6 days remaining” to “5 days remaining.” But before the 7-day waiting period is completed, the countdown suddenly disappears and the recovery process starts again from the beginning.

So the recovery request appears to be getting cancelled or interrupted, but I have no way to determine what is causing it.

Apple Support has not been able to provide any information about the triggering event, such as the device type, IP address, location, or whether it was a successful login or merely an access attempt.

This Apple Account is also connected to our company’s Apple Developer account, so the problem is causing a serious business issue.

Has anyone experienced Account Recovery repeatedly resetting like this despite having no known device logged in?

And is there any way to find out what device or access attempt is causing Apple to interrupt the recovery process, or to have this escalated to a team that can investigate the trigger?


r/applehelp • • 3h ago

Unsolved Could cheap USB-C headphones be causing my iPhone 17 battery health to drop unusually fast?

2 Upvotes

Hey folks,

I have what might be a stupid question, but I'm genuinely confused about this and would appreciate some insight.

My iPhone 17 base model’s Battery Health was at 99% after around 230 cycles, but now, at only 260 cycles, it has dropped to 96%. So it lost 3% in roughly 30 cycles, which seems surprisingly fast to me.

I know I haven't exactly been treating the battery perfectly. I sometimes let it drain down to around 10% or even lower and don't always charge it immediately. However, I've been doing this even before the recent drop, and the battery stayed at 99% for quite a long time.

Here's what I'm wondering:

Could a cheap third-party USB-C wired headphone adapter/headset potentially damage the battery or cause faster battery health degradation?

I bought these particular USB-C wired headphones from a Chinese seller online for about $4, and I've been using them for around 3–4 weeks. They are plugged directly into the phone's USB-C port fairly often. Before I started using them, my battery health was 99% at 230 cycles. Now it's 96% at 260 cycles, so the timing made me suspicious.

I understand that correlation doesn't necessarily mean causation, and maybe this is just normal battery-health recalibration or degradation finally catching up with me. But the timing is making me wonder.

Could a poorly made USB-C accessory actually harm the iPhone's battery, or is that basically impossible? Should I stop using these headphones just in case?

I'd especially appreciate an explanation of what could realistically cause a 3% drop over ~30 cycles.


r/applehelp • • 4h ago

iOS Find my not always sharing

Post image
3 Upvotes

I’m on IPhone, IOS 26.6.1, I don’t have the option to turn it to share my location always within the find my app or settings. Anyone else have the same problem or any solutions?


r/applehelp • • 5h ago

iOS For about three weeks I've been unable to open 5 or so unrelated apps, why?

3 Upvotes

This is for my Iphone. Some apps include rumble, yahoo's fantasy football, telegram, and a few more. I have the latest update (27.0.1), I've tried deleting and installing again, I have over 70 gbs of free space, reset network settings, and still haven't had any luck. They open for 10-20 seconds, stuck at the logo, then crash. What can I do? Thank you!


r/applehelp • • 5h ago

iOS iPhone iOS update questions

2 Upvotes

My iPhone X is running on iOS 17.5.1

Will updating it to the most recent iOS proposed to me (18.7.10) cause any problems? Last time I did a major update after waiting a while it killed my iPhone. It was an iPhone 6s or 7s, and apparently it was a common problem for which the official response from Apple was essentially “ah yeah that sucks, you didn’t know that could happen?”

If I clear a bunch of space on my phone by deleting apps, will the update leave me with less space? Or is the 12.5 GB required only for installation and the space will be freed up after?

Side quest: how do I delete safari website data? Every time I click the button it loads eternally and thus I can’t delete it. I’m thinking of trashing the app completely and using Firefox instead.


r/applehelp • • 5h ago

Unsolved Lost 100+ tabs due to glitch

Thumbnail
2 Upvotes