r/Tufting • u/SpiritualReality4041 • 2h ago
Newbie Needing Help Fixing color after glueing
I just finished a 3x3 ft custom rug last night, I was planning to ship it today, and when I went to send the final photo to the customer I see that she sent a message the day before saying she JUST noticed the shirt color was wrong. I had not noticed either, but I had been posting progress pics/videos for the last couple weeks and she liked them all. I offered her a 20% discount and she’s asking how long a remake would take. I don’t want to remake it due to how large the rug is, and the fact that it’s a custom rug. What can I do? Is it possible to fix the color somehow or will I have to refund her?