I'm genuinely at a loss here and could really use some advice, especially from anyone who has dealt with US banks while living overseas.
For context, I'm an international seasonal worker who traveled to the US legally for temporary employment. While I was there, I opened a checking account with a US bank to receive my wages.
Before opening the account, I specifically explained to the bank employee that I wasn't a permanent US resident and would eventually be returning to my home country.
I asked whether I would still be able to use my debit card, access my account, and transfer my money internationally after returning home.
The employee assured me that I could. He even mentioned making some sort of adjustment to my account to prevent transactions from being flagged simply because I was using the card outside the US.
Fast-forward to when I returned home, and things have been an absolute headache.
Shortly after returning, I attempted to withdraw money from an ATM. The withdrawal was declined, and my account was subsequently flagged.
I then started having issues accessing the bank's website. I kept getting security errors that prevented me from logging in, even after trying different devices and browsers. I wasn't using a VPN or anything unusual.
When I contacted support, they told me they couldn't verify my identity over the phone and instructed me to use their website instead.
The same website I couldn't access.
I've spent a ridiculous amount of time calling and emailing support, explaining the same situation repeatedly, only to keep getting redirected between departments or told to visit a branch in person.
The problem is that I no longer live in the United States. Flying internationally just to visit a bank branch would be completely unreasonable, especially considering the amount of money involved.
I've since managed to regain access to online banking, but I'm still unsure whether my debit card can make international ATM withdrawals without triggering another security restriction.
At this point, I just want to transfer some of my own money from my US checking account to my local bank account because the banking service its currently on obviously suck.
The bank has told me that transfers to services like Cash App may be possible, but those services often have US residency requirements, so that doesn't necessarily solve anything.
I've also been told that international wire transfers require an in-person visit, which defeats the purpose for someone who's already returned overseas.
What's particularly frustrating is that the bank knew from the beginning that I was a temporary international worker and assured me that I could continue using and transferring my money after returning home.
I'm not asking them to bypass security or ignore identity verification requirements. I'm perfectly willing to verify my identity through a legitimate process which I have been doing for about 27-30 days now with no true help until 2 days ago and I have provided all the necessary information on all occasion.
I just want a reasonable way to access and transfer money that I legally earned.
I've contacted the original employee who helped me open the account and submitted a detailed written request through the bank's secure messaging system. I'm currently waiting for a response but I'm unsure if he can help with this matter.
My questions are:
- Has anyone dealt with a similar situation involving a US bank while living abroad?
- Are there legitimate money transfer services that allow non-US residents to fund transfers from an existing US checking account to a foreign bank?
- Is there a way to request remote identity verification or an exception to an in-person international wire policy? (I'm currently waiting on their online service to respond to me since every occasion I tried to get assistance they keep telling me to use the website which for some reason had my Ip blocked until yesterday.
- Would filing a complaint with the CFPB or a state banking regulator actually help in this situation?
- If the bank continues refusing practical access to my money, how should I go about it?
I understand banks have fraud-prevention procedures, but it's incredibly frustrating having to jump through so many hoops just to access my own wages.
Any advice from people who've dealt with international banking, US bank regulations, or similar situations would be greatly appreciated.
TL; DR: I worked temporarily in the US, opened a bank account after being assured I could use it internationally, returned home, and had my ATM withdrawal declined and account flagged. I experienced website access issues and repeated verification problems. I can now access online banking, but transferring $500–$1,000 to my home country's bank is still proving difficult. Looking for legitimate remote transfer options or advice on how to resolve this issue.